Health First's Viera Hospital: Emergency Room

Mar 30th, 2024

Unfortunately, has to come in last week with my mother who has been having a lot of issues lately. Wait time getting in was a little lengthy, but that is what it is. Once brought back, we had a great care team, especially our nurse Cassie. Her and the rest of the staff were very caring, efficient and attentive. This Made our visit as pleasurable as could be.
Mar 22nd, 2024

I love this hospital. They are compassionate Karen and they really work with you to help you out.
Dec 8th, 2023

2 stars for the nurses....Aside from the friendly nurses who were doing their best to handle the overflow of patients, this ER is The ABSOLUTE WORST I've ever been admitted to! They had patients lined up against the walls in the hallways. No pillows, some of us were on hard stretchers, even my nurse complained about mine being a bad bed as she struggled to push me to x-ray and back. I got to the ER before 11am and was still in the hall at 9p and was told there was no guarantee that I wouldn't be sleeping in the hallway all night because they had to save beds for triage. What? I was ambulatory and NEVER saw the inside of a room for triage, they took me straight to hallway F and left me there! I was sent by ambulance from the VA and came in with chest and back pain and extreme exhaustion and I am a prior quadruple bypass surgery patient and veteran!!! ( Which the cardiologist basically ignored because he had other things to do and was rushing out. I felt so devalued and unheard) This is how I was treated and no one with any authority apologized or tried to make it right, but had NO trouble listing me as AMA when I told them I was experiencing anxiety and could not sleep in a hallway all night and needed to check myself out. They basically pushed me out the door after that. And on the way, what did I see? Empty rooms!!!! I am so very disappointed in this hospital and experience! I will never return and I will be speaking to the VA about the billing... because the hospital doesn't deserve a dime!
Feb 24th, 2024

The greatest experience I have ever had in an ER. I went to the emergency room 11/22/23. I had a horribly painful kidney stone. It went from being a mild pain in the morning to excruciating pain by 11:00. My doctor suggested Health First in Viera. It was an amazing experience. Everyone was super concerned and helpful from the security guard at the front desk to the registration desk even the triage nurse was super thoughtful. He knew I was in a lot of pain and made the input go very quickly. I was in a room talking to the doctor and receiving pain medication within 15 minutes of arriving. I had a CT scan and spoke to the doctor afterwards. He explained my diagnosis very well, wrote me a few prescriptions and the nurse brought them in, explained my discharge instructions, and I was on my way. I was only there for about an hour and a half. I cannot recommend this ER staff more highly!!!
Nov 24th, 2023