City Wide Facility Solutions - Orlando

Nov 19th, 2022

Nov 22nd, 2021

My husband and I contacted Citywide a few months ago to try to do a Partnership with them and were fed nothing but lies. First, we spoke with John Madison, he told us all the documents and insurance that we need to get to start a business with them, but that someone would contact us to check everything. After weeks of waiting and calling and writing several emails. Paul Miquel finally called us, he said that Someone else would contact us, as you might imagine that never happened. We tried several times to communicate with them. When we called them again after many tries (Jonathan), only said that now we could not work with them because they did not have accounts available. Why they couldn't say that from the first call? Their unprofessionalism made us lose time and money paying insurance. How it is possible that exists businesses out there that prosper and have clients working as badly as City Wide. I do not recommend it at all. This opinion is not to criticize, it is to prevent this type of behavior happens in this wonderful country where efficiency and professionalism should be on the same hand.
Dec 28th, 2020

We signed up with Citywide a year ago and were fed nothing but lies. Two months into our contract our site manager was moved to a different position. We were never assigned another site manager again till almost a year later. The walk through with the cleaning company we did was a complete waste of time since the owner didn't speak English and the items I needed cleaned never were. We are a medical office and the cleaning company thought it was useful to clean with fabulous (which should be illegal). I would leave pieces of paper in strategic places on the carpet to see if they were vacuuming. The paper would remain there days on end. Our property is 6,000 square feet and our cleaner would finish within an hour and half, anyone that knows cleaning would know things weren't getting done in that time. Then for 4 months we never received invoices. I called multiple time to resolve the issue, not receiving any responses. They had my email incorrect which I read back multiple times to multiple people and not one could get it right. So at the end of everything we paid what we could which I guess was not enough and they decided to not show up to the property again. No notice, no call, no keys left. And this all occurred during the COVID 19 pandemic. Where as businesses, citizens and healthcare providers we are all working together for the greater good. Not City Wide! There is no way I would ever recommend this company!
Mar 23rd, 2020

Mar 8th, 2019