Budget Car Rental

We planned a trip to Paducah Ky leaving from Leesburg Fl on a Tuesday in April. We booked the 12 passenger van 6 months in advance. We called the location the day before 15 times to confirm the reservation but couldnt get the location to answer their phone. Having a confirmation number and having booked 6 months ahead of the trip we proceed. The day of the trip our group met at the budget location to board to van. However there is a problem, Budget doesnt have the van, doesnt know when it will be available or even if it will be available. Keep in mind we have hotels reserved and 8 senior women with luggage that have been dropped off for the trip. When the manager is questioned he strongly feels that its not his companies fault and has no desire to help locate transport for our group. Nor do they have a single vehicle at all on the lot. He wouldnt call another location or even another company, leaving our group to figure it out on our own. We requested that the reservation stand in hopes the van would be delivered while we attempt to arrange other same day transportation but he optioned to cancel our reservation after two hours. Needless to say we had our trip ruined by not having the van we booked 6 months beforehand. To be clear Budget made no attempt to rectify the problem. As a result lost the business of the eight ladies who will also be sharing this situation with their Large influential ladies group that spans all of Lake, Sumter, Orange County and beyond.
May 8th, 2022

Apr 29th, 2022

Apr 24th, 2022

Apr 19th, 2022

We had excellent service from Michael. Would recommend this location again!
Apr 2nd, 2022