VyStar Credit Union

Wow , I walk in , no one to help you what so ever . Then I walk up to someone just sitting in the computer helping no one , he says well let me check the line , grabs someone and dosent even see if anyone else can help me open a business account . Could of let someone else know I’m there looking for help . Nope nothing . Probably the worst I ever seen a bank . I’m closing my personal account and never opening account for my business with them ever .
Dec 27th, 2021

They never have anything work properly every location
Nov 8th, 2021

This bank was not helpful and does not do as they say they will. I went in to the branch to pay off my car loan as there was not an option online to pay from an external account at the amount I needed to pay. I called the main number and was advised I need to go into a branch. I went to the Vystar on Kernan and advise the teller I wanted to pay off my car loan. He pulled up my info and asked how I wanted to pay. I handed him my debit card from Navy Federal, he ran it on a machine and said it did not go through (I had the money in my acct) so I asked If I need to call my bank due to the amount so he can run it. He said he was not sure how Navy Federal worked. I asked how else I could pay and stated I had a check book and other cards. He said I could use any card. I gave him a credit card he ran it, provided receipt and I left. 3 days later I noticed I had a cash advance charge on my credit card which I was not aware of and did not authorize. I called my credit card company and they said the bank needs to reverse the charge. I called Vystar main number and was told the teller should not have done that and should have advised me and said I need to go back into the bank. I went back to the Kernan branch and the teller said she understood my concern, but could not reverse the charge, called her supervisor over who told me they are not required to tell anyone when they run your card as a cash advance to which I said I never gave a pin and did not authorized the charge. They said their branch manager was already gone for the day and would note my account and have them call me the next day. NO ONE EVER CALLED. So unprofessional and clear this bank is not here to help their customers. I paid more in charges for the cash advance the teller ran without my permission than I saved in interest. I asked teller the second time I went in to reverse the charge, they said they could not. I asked to cancel the payoff, they said they could not. It is apparent they do not care about helping customers.
Nov 3rd, 2021

08i
Jul 24th, 2021

It is very hard to get a person on the phone when you call.
Jun 19th, 2021