Bank of America (with Drive-thru ATM)

Hello can you help me? I'm trying to talk to usd but I'm having trouble doing it via normal call. Is there a way to communicate digitally, a WhatsApp number, an online chat other than the Erica app, or an email that you can write to. Please I need your help. Stay tuned
Jan 10th, 2024

It's almost the same at every BofA, two ladies at the door greeting the people, asking if they deposit cash or check and only one teller behind the counter and a dozen customers grinding their teeth waiting.
Mar 29th, 2023

I wish I can give zero stars after 7+ years of being a customer with a good business balance they didnt do notary for me and my wife on the paper which they did so many times in Maryland and New York branches I definitely close the accounts and move it somewhere else dont even bother to get help from this branch.
Mar 5th, 2023

I am angry and upset with how the agents at this bank treated my wife. This place has gone downhill over 15 years. My wife went to get some things from our safety deposit box. First and foremost, they used to have a fingerprint scanner that would allow customers with boxes to get into their box without waiting for the staff. Now that is gone due to their incompetence. So you have to wait for the front CS agent to let you in after verification. Now, they let you in follow you to your box and then tell you to ring the bell when you are done. My wife goes to put the box in and there was a fat, sloppy, rude, obnoxious hispanic male staff person trying to correct her about the protocol. Well frankly, there are 2 different stories for 2 different employees. Get your single protocol CORRECT and then make sure that train your staff on a single protocol. Is it ring the bell when you are ready to leave, or ring the bell when you are ready to put your box back. And then this rude and obnoxious guy trying to cover up the blatant disconnect in their SOPs, then says to my wife "well it is important to let us know because there are other customers boxes in the vault." HELLO - you have to have a KEY to open the boxes. Why are you trying to criminalize my wife!!!! We have been patrons of this bank via that box for over 15 years. There is absolutely no way to get in there unless you blow the lock. Come on. Get real. Be respectful and try to be friendly and get your SOP correct! In addition to the blatant and absolute disrespect shown by this fat, rude, sloppy, obnoxious hispanic male staffer, his insistence to be hanging around while my wife is finishing up was creepy and borderline predatory. IF ANYBODY WAS CRIMINALIZING THEIR ACTION, IT WAS THIS FAT HISPANIC MALE STAFFER!!!! I don't know what to say, I would love to get a new box at another branch, but they are all occupied and are on waiting list. I hate the branch and outside of this safety deposit box, we never go to this branch.
Jul 5th, 2022

Nice branch.
Jun 22nd, 2022