TD Bank

Poor service. Sherril is not competent
Mar 17th, 2024

Probably the worst TD bank in the city. The ATM inside is always broken and the service is horrible. I came in today to get a replacement card and the bank manager Hope claimed she couldn't do it because the phone number isn't "verifiable" to send the security code to. Mind you they have my ID and can verify it's me AND I've used this phone number before to get a code yet she claims she can't do it. I then asked her to add my phone number she then tells me it's added yet she cannot do it. Worse branch in the city. EDIT So I went to another branch and guess what, they were able to verify and give me a card with no problems.
Oct 24th, 2023

I used to like this bank. They had a long line and 1 teller. They said their atm wasnt working. The manager advised me to do a mobile deposit so today I woke up to a 6 day deposit hold that wont get released. I have $50 on my account and they have literally just ruined my weekend with this. I have no cash to go anywhere. A few months ago I had over $8000 in my account. I guess that wasnt a problem but getting a paycheck they put a 6 day hold on it. I lost respect for this bank. I will be closing my account
Jun 29th, 2023

I sat in the lobby for 20 minutes, staff walked everywhere around me and not even a good morning or someone will be with you momentarily. The customer service that i received this morning was horrible. Two ladies sitting in the office and didnt have the decency to say anything to me. Its as if I was invisible. Im planning on switching my bank! No customer service. No human decency!
Jun 27th, 2023

I went to withdraw some money through the Drive Thru window service. When I arrived, I found that the teller who was supposed to assist me was busy looking at something on her system along with another bank employee. I submitted my request along with the necessary documents, but the wait for the withdrawal turned out to be unnecessarily long. Feeling frustrated, I decided to communicate my concerns about the delay to the teller. However, her response was unsatisfactory. With some discomfort, I asked her why there was such a delay, and she simply replied, "I will attend to you shortly." Several minutes passed, and growing increasingly uncomfortable, I politely asked her to return my documents as I was going to another bank. It was at that moment, in an imperious and arrogant tone, she handed me the money and commented that if I was in a hurry, I could have used the ATM. I felt disappointed by the teller's attitude and lack of empathy. As a customer, I expected to be treated with kindness and efficiency, but instead, I encountered indifference and an unprofessional response. Moreover, her words suggested a lack of understanding of my concerns and a lack of willingness to resolve the issue. I firmly believe that it is the responsibility of bank staff to ensure quality service to their customers, regardless of the service channel used. A more courteous response and proper attention would have made a significant difference in my customer experience. I sincerely hope that my experience can serve as feedback for the bank and that they take steps to improve the quality of their customer service. Every interaction matters and it is important for employees to understand the significance of treating customers with respect and professionalism.
Jun 20th, 2023