Truist

Terrible service and staff at the drive thru. They make mistakes with simple money and very horrible customer service skills. I thought it was me alone but I see how many people complain about them online that's how I know they are bad. Especially the black lady there in the drive thru
Mar 14th, 2024

Over 16 people in line every Saturday because only two tellers on duty, this is totally unacceptable
Feb 10th, 2024

My experience with this bank was, great the service was very pleasant. And any questions I had , they were more than happy to answer them. Also they were very informative about new products they had to offer. Considering what I was looking for in a good banking.
Nov 22nd, 2023

Negative 10!! I currently bank with a credit union. They are pretty good. However, I have lost my card and had a few bill pay issues, and wanted another account for backup. I tried several times to open a new account online and it has several times denied me. Always tells me to go to the bank! ???? I My son, however, with credit issues, was easily approved twice!! The 2nd time, he went in and deposited a $6500 CASHIERS CHECK a LOCAL BANK, easily verified within a day!! He was happy as well, as he has lost his cards before and Im sure everyone knows, that is a hassle. They immediately locked him out of his account, stating it is under investigation?!!?! For?? No answer!! Cashier checks used to be the way to go, They are verified funds. However, criminals make this harder. I understand BUT, when the funds are drawn from a bank across town, easily verified, They decided to open an investigation ??? Because he was a new account, that went in and showed his ID. They took the check, immediately blocked his account, although on his widget, they have cleared $5000, they wont release it!! They want to hold these funds, as long as possible KNOWING they are good, because he unknowingly opened an account with them. What they are investigating, is unknown!! Guess what, I wont be looking for an account with them, my son, WhEN these witches release his funds will leave, and I pray for no one to be taken like my son. I am believing they target people with credit issues, hoping they are dealing with people that wont or cant defend themselves. WRONG
Sep 15th, 2023

I will be closing my truist accounts soon. They repeatedly place holds on my deposits and cause me real life problems. They hold tens of thousands of dollars given in good faith for 7 days causing me and my family immense stress. I do not recommend this bank and will be discontinuing my business with them and warning everyone to steer clear of this bank. The reason they hold deposits is for profit and no other reason. If they hold 10,000 customers deposits for 7 days they now earn interest from millions of dollars held while their customers struggle to survive. Do not put your trust in truist!!
Jun 25th, 2023