Payless Car Rental

Avoid this guy (Steve) at all cost!! Definitely hates his job! He was so rude barely talked to us or asked us anything. There were four other people working there they seemed upbeat and thorough but this guy told us he had to go and even cussed in front of us. Received a dirty car could hardly see out the windshield. Sometimes paying less isn't worth it
Feb 5th, 2024

Why not just say no availability instead of making everyone fill everything out just to find out you have nothing available much easier to just post it on your website
Feb 7th, 2023

Waited in line for two hours. No end in site. Don't waste your time and money on these guys.
Dec 2nd, 2021

My credit card got decline due to verification and the wonderful person they had at the counter said to me try other company because I swipe twice your card is block on our system . But if you swipe Once and you know it gets block why dont you notify the client and ask to verify with their bank . But that was not even the problem . The problem was that after they suggest me to get another card I sent somebody home to get me another card which I did got it and they refused me but not only that they gave me the paper for the refund and when I call they said booking have to refund me but when I called booking they refuse my refund because the genius person in the front have the audacity to lie and said I did not have a credit card in my name . So inhuman , not ethical , not professional , I felt discriminated and I will make sure to report this to the business bureau I loose my money my time and everything . Thank you for taking my time and money and for calling me a lier under they eyes of booking
Nov 25th, 2023

We received a car the was so dirty I had to clean the side mirrors to be able to use them. Later when we needed to use the windshield wipers, they were totally worn and there was no washer fluid. So we were driving down the highway with streaks on the windshield and terrible visibility. The car was 1/2 full of gas when we received it and we returned it the same, but they charged us for a full tank. We also returned the car on time, early in the morning for our morning flight, followed the instructions we were given for the return outside of the counter open hours and were charged a late fee and an extra day. I called and after 4 attempts and different numbers, reached someone the could help me. The representative was nice and apologized. She said they sometimes have delays in getting the cars checked in when dropped off like that. I am getting refunded the late fee and extra day. Buyer beware-check your invoices. You get what you pay for and Payless is an appropriate name. I wont be making that mistake again.
May 1st, 2022