Hilton Miami Aventura

Apr 6th, 2024

Apr 1st, 2024

Mar 27th, 2024

Nice hotel with nice big rooms. Very friendly and helpful staff. Nice pool. Nice gym, but missing machines for strength training. Close to a huge mall - but difficult to get to the beach if you don't have a car Nearby activities: Large mall
Mar 17th, 2024

"I had a deeply disappointing experience at Hilton Aventura mall recently. Despite our initial excitement, the stay was marred by multiple issues. The staff exhibited rudeness and indifference, the elevator malfunctioned twice with sudden stops and blackout, causing physical discomfort and potential safety hazards. Despite complaints, the response was dismissive, with no regard for customer well-being. Additionally, the cleanliness standards of the rooms and bathrooms were subpar, with dirty floors and inadequate cleaning. This experience has left me unwilling to return and compelled to escalate my concerns further." The cherry on top for us was when the manager spoke to us he was very rude and said what do you want from us rather than understanding our trauma we had from this and trying to make it better he said it was our fault to not come to the front desk and talk to the management rather than on a call! Rude staff from top to bottom level! In our entire stay our room was only cleaned the last night a little otherwise there was dust everywhere, no vacuum no mopping. Very dissatisfied and will take the matter further. Cause of the trauma we had in the elavator we had to go take the stairs every single day multiple times to our room to the 11th floor! It was not a fun experience for us!
Apr 3rd, 2024