JW Marriott Miami Turnberry Resort & Spa

I was recently here for a conference, and I had a ring stolen from my room. They said they are not responsible for anything left in the room, and they made no attempt to make it right. I would not recommend going here. Safety: I had a ring stolen from my room and they made no attempt to make it right. They said there is no proof that my ring was actually missing.
Apr 6th, 2024

Apr 6th, 2024

Worst Marriott experience in over 25yrs.
Apr 5th, 2024

We arrived for an overnight stay with the kids and everyone from the valet to the front desk were extremely welcoming and professional. The person that stood out the most and went above and beyond was Caesar by the water park area. He totally accommodated all 10 of us. Definitely would recommend this hotel! Food & drinks: Bourbon steak house was excellent.
Apr 3rd, 2024

I am writing to express my deep disappointment with the treatment my group and I received at Tidal Cove earlier today. I visited your facility with a group of four 10-year-old girls, eager to enjoy a day of fun and relaxation. Unfortunately, our experience was marred by an incident at the flow rider attraction. Upon arriving at the flow rider, we encountered a long line. In an attempt to make the wait more bearable, three of the girls went to purchase ice creams while I remained in line with one of the girls. This decision seemed to upset a lady in line, but I assured her that we would rejoin the line together once the girls returned. However, when all of us were back in line, the individuals operating the flow rider, James and Calden, abruptly and unfairly removed us from the line, without any explanation. To add insult to injury, the lady who had complained earlier began verbally attacking us, making threats and laughing at our distress. Shockingly, none of the staff members intervened to diffuse the situation or address her inappropriate behavior. As a result, our experience on the flow rider was not only ruined but also deeply distressing for myself and the young girls in my care. I am appalled by the lack of professionalism and customer service displayed by your staff, who chose to side with a hostile individual instead of ensuring a safe and enjoyable environment for all guests. I urge you to investigate this matter thoroughly and take appropriate action to prevent similar incidents from occurring in the future. Additionally, I kindly request a refund or compensation for the distress caused by this unacceptable treatment. I hope that you will take this complaint seriously and take steps to rectify the situation promptly. Thank you for your attention to this matter.
Apr 2nd, 2024