OMG Smiles: Waterbury

I always have a pleasant experience when I come to this location. The staff is friendly and always smiling. Kenny is a great to talk to he puts you at ease
Dec 15th, 2022

my first time with them and I really recommend this place for everyone. The service is perfect, the people who work there are very professional and nice. Always nice to me when I come in to my monthly routine check. In six month I notice the change on my teeth with the braces process.
Nov 11th, 2022

Very nice, good, magnificent exquisite, jawdropping, jawfixing place
Oct 3rd, 2022

Had my first visit with them at 2:30pm for 2 of my girls. They texted me a half hour before my appointment to change it to 3:30, I was already on my way so I called them. The lady on the phone asked what office, I told them Waterbury and she said that I was still on the schedule for 2:30 to proceed to the office. I get to the office about 15 min early like normal doctors appointments and both doors are locked. A man comes out and says oh you have a 2:30 appointment just give us 10 minutes ok, we are finishing up a session. I had all 4 of my kids with me. I sat down on the sidewalk for 25 min, and no one came out or opened the door. At 2:40 I knocked. No one came so I called. She then proceeds to tell me the doctor will only be there at 3:30 because she had an emergency. Then the man comes back out, and tells me if I want to come back at 3:30pm if the emergency was true, why did the First Lady I spoke to tell me to proceed to the office? And why did the guy come out the first time and tell me their sessions were about to end to give them 10 minutes? Very unprofessional and bad customer service. They left me outside like it was nothing, no truthful explanation. I wouldnt recommend anyone to this facility. Spend your money where you are valued and not lied to.
Jan 20th, 2022