Citi

Everytime I go there, I am able to get stuff done without any issues
Dec 15th, 2023

Jan 28th, 2023

This bank is the worst bank ever Im fighting to get my money that they owe me for almost a month and still havent received it and then I go to the tailor and she just sitting back like she not care about my concerns
Aug 18th, 2022

Dec 31st, 2021

If I could giver 0 stars I would, even that would be too much credit. This bank branch is hands down the worst I have ever dealt with in my banking life. I have never had so many problems with this bank before! A few months back I had a fraudulent charge on my debit card and they made me open an entirely new account and had me do all the leg work of calling the 1-800 Citi number MULTIPLE times to have my funds transferred to the new account and have any holds lifted off my account. Next, a few weeks ago I had issues transferring money between my citibank and cash app account. I had made several transfers between the 2 accounts before but for some reason I was getting an error message. Went into the bank and was told by the representative in the branch that "citi does not allow cash app transfers" Just a heads up I have made several transfers between the two before and have made several between the two SINCE getting that incorrect answer from the Citi rep. I guess the answer to give when you don't know the actual answer is "we don't do that". God forbid he should actually have to go an extra few steps and see that there was a hold on my account, that once lifted by the phone reps allowed me to continue my transfers! Today was the last straw..I deposited a check in the ATM and the ATM machine marked my check as unreadable and ended up swallowing my check without crediting my account. I was told by the bank staff that they could not open the ATM and that I would need to call the 1800 staff again to let them know what happened and MAYBE within a week I will see the check deposited in my account. For anyone that has ever tried calling the 1 800 CITI number you know that to speak to an actual human being is near impossible and once you do reach someone it is only after several minutes of clicking between several options. And even then you are usually transferred to 3-4 other people before getting anything done. The only person that is a pleasure to work with in this branch is Zoe. She is always polite and will do what she can to assist you. Everyone else is useless here. The bank managers and always playing and/or talking on their personal cell phones and they WILL NOT go out of their way to assist you. Please trust your money and your time elsewhere because this place is a joke.
Jan 1st, 2024