KeyBank

Terrible people with worse attitudes ATM is always broken and I'm for sure never using this branch again they are a joke
Sep 9th, 2023

Corporate somehow mixed up my accounts. When I went into this Keybank location I was met with a thorough check of my accounts and left with everything sorted out. It took some time but I was treated with patience and dignity by a knowledgeable Branch Manager.
Sep 1st, 2023

ATM is always broke, people don't have time to go in. Fix the ATM or I will close my account the next time I go to use it and it's broken. There are plenty of banks out there that have working ATM's **update - I will be closing my account Monday. Thanks for making it difficult to get my own money**
Apr 18th, 2023

The staff here are amazing! They are always upbeat and positive. I've not had any bad interactions here and I am frankly surprised at some of the comments left. I will continue to bank here and completely appreciate the staff at this branch.
Jan 24th, 2023

UPDATE- Emailed the escalation team and they investigated. The team at the branch lied about the interactions and also stated that my account was closed because of something I did at the Branch (which was never named). I requested to close the account because of the poor service. Caveat Emptor!!! On Friday September 15th my checking account was compromised to my own fault through a phishing email. There was no money taken out and I called to report it. I was told the account would need to be blocked until I could go into the branch. Fast forward to Monday Sept 18th 10:50 AM, I walk into the bank and was greeted by the Manager and I told him I needed to open an account. I was seated with a banker and can't remember her name. We opened a new account and I asked if I could withdraw $20. She said, "I don't know, see the type of block that was put on I can't remove." Excuse me??? I said wait a minute your telling me you are holding my funds and I called before fraud happened? I said let's just close the account and I would like my funds. She said' So you do not want me to call the 800 number and try to get the block removed?" (Why wouldn't I want my money? Duh!) I told her to do what she needed to do to get the block removed. She called two places then said she couldn't get it figured out. I asked her to get the Manager involved. She tried to explain that she was under the impression she could not do it but the 800 number told her it needed to be done in the branch. I gave her some feedback and told her that I was not trying to be mean and nothing against her, I told her that she could have been proactive about reassuring the customer that it would get figured out. I also said it was not necessary for her to explain what she thought was the procedure, it was more about the way the messages and the actions or lack thereof were delivered. When the Manager came in he restated what she told him the issue was and he said he was sorry that I was not happy with their process. I said that it had nothing to do with the process it was about how the situation was handed. I said do you understand that I am giving you feedback about your employee's service? He said no your disagree with the procedure and these are all good bankers. I said, "I am not making claims on anything except this interaction." "He said so what else can I do for you?" I started talking and he turned his head and started talking to his employee. I said, "So now you are going to be more rude turn your head and start talking to someone else when I'm looking right at you talking." Then he started lecturing me on how communication works. I asked for the phone number for his Manager and he said he will call you now you can leave. Never have I ever had a bank willing to lose a customer over ego. There were 4 people employees in there to see how this interaction was handled. Let's see if any of them are ethical and honest..... Account was closed and good riddance.
Oct 27th, 2023