Chase Bank

The disconnect between the branch and corporate is shocking. The branch personnel mean well and are very courteous but repeated visits to the branch to provide docs requested from corporate compliance (via email) was ineffective. This led to my business account being closed. The two stars are for the people at this branch....and the three empty stars are for the dumpster fire that is JP Morgan Chase Bank. Avoid at all costs and find a different major bank to get screwed by.
Dec 4th, 2023

I would give them a zero if I could. You know, the same message can be delivered differently. Its my second visit to this bank ( my husband asked me to help him, because he is at work during bank hours) Both times employees were rude and short. They talked to me like its below them to waste their precious time on me to say I apologize, but due to the bank policy. Blah blah blah. I was told Cant do it. Come back with check . And thats it .. My crime was that I was going to deposit my husbands cash into his own account My apologies , please and thank you are not in the vocabulary of the employee, who seemed to be a manager!!! Told my husband. He is closing his account this bank , because its not a firs time weve been treated like second class people.
Sep 13th, 2023

Great experience here. I was greeted immediately by Jessica - who listened to my convoluted needs. She said she would need to connect me with someone else. She looped in Scott who introduced himself, escorted me to his office and told me his understanding of what I needed to ensure he had everything correct. He then told me what the process was going to be, and he looped in Chris for part of the process (again, my need was a bit complex). Chris came in and went over what he was going to do, asked if I had any questions and then he took my papers and did what was was needed and came back and confirmed. And again, asked if I had any questions. Then Scott finished out by telling me the next steps he was going to take and asked me if I had any questions. Great experience all the way around. The manager, Evan, has definitively instilled a great culture at this branch.
Aug 15th, 2023

Absolutely awful company. They do their customers dirty - find a different bank. Too many hidden fees and charges. Unfair grounds for credit reduction.
Apr 29th, 2023

Quick Professional and friendly Bank manager , had a smooth & fast account opening experience, will definitely recommend Bank to do business with .
Mar 20th, 2023