U.S. Bank Branch

5/5 stars Will continue to use US bank. Lorenzo is my go to guy, he has the answers and always helps where he can. Much appreciated
Mar 3rd, 2024

Never been here in my life
Sep 30th, 2023

Atm
Sep 18th, 2023

Always friendly, always efficient and helpful. A joy to bank here. Appreciate the senior discount on some services.
Jun 29th, 2023

My wife's 88 year old mother has an account at US Bank. She is on a fixed income and has recently moved to a Skilled Nursing Facility. Medicaid now takes everything she has and leaves her $130/month for items not included at the nursing facility. As we all know $130 does not go far. Due to a mistake on our part, managing her money and paying the nursing facility, her bank account was overdrawn. I spoke to a Customer Service Rep and asked for the 3 $36 overdraft fees to be waived and when her Social Security check is deposited on 5/1, the account will be made whole. This request was denied by the Rep and by her supervisor. 3 * $36 is almost an entire month of what my mother-in-law has to live on. I explained this and more to Customer Service Rep but I truly believe they don't care and $108 is more important to US Bank (the 5th largest Bank in the US with a value of nearly $600 Billion) than the dire situation of an 88-year old woman. Disgusting to say the least. BTW, I want to give a review of 0 but Google does not allow me to post the review without selecting at least 1 star.
Apr 20th, 2023