U.S. Bank Branch

Terry White _{on Google}

Feb 17th, 2024

I too appreciate Zach's competent and friendly customer service. The app was down so he suggested another way to accomplish what I needed to achieve and it worked.

Alex Hendricks _{on Google}

Feb 6th, 2024

This review is long overdue. Zach and the team at this US Bank branch are phenomenal. They truly care about the customer and always do their best to provide excellent customer service. I have yet to have a negative US Bank experience overall, but if youre in the Fort Collins area, this branch will go above and beyond for you. Thank you to this team for all that you do.

Rodney Hughes _{on Google}

Jan 29th, 2024

The ATM at this location ate my money and didn't deposit it into my account. Now I have to wait 10 days while they investigate. The employees didn't seem to care, and meanwhile, I have no access to my cash. I'll be closing the account once this is cleared up. Replying to this about how I can contact you to resolve this isn't helpful. I've already come in 2xs and called 4xs. Maybe you should call me since it's your mistake.

Steve Cox _{on Google}

Jan 25th, 2024

I always have a good experience at this U.S. Bank. The tellers are usually quick and attentive, and have always been helpful explaining things, regarding my accounts. Recently I needed some help with setting up a new account, and the experience made me want to leave a review.
Zach Carr really knows his stuff, and always makes me feel like he is my own personal banker. I could go to the other locations in town, but this one is my preferred branch. Thanks for taking care of me, I've been a customer for 13+ years and don't plan on going anywhere. 5 stars for sure.

Laurel Wettstein _{on Google}

Jan 22nd, 2024

I just visited this location and I swear I will never leave US Bank. I have been having a ton of issues with fraud lately and HUGE shoutout to Chris who was so amazing in helping me get things resolved. As soon as I said I was having fraud issues and was confused he immediately sat down and went through my whole account with me. He was very patient with me, listened to and fully answered all my questions, got me new cards and got my money back, and did everything he could do to help me secure my account. I am so impressed with how helpful he was and I feel so much better about the security of my account now. I could go on and on, I can't say enough good things about Chris and I am so grateful!