Brookdale at Home Denver Meridian Englewood

My Dad has lived at Meridian for many years. He is not a complainer. My siblings and I have noticed how the facility is falling into disrepair. At this time he has little to NO hot water. He has gone for a week without a shower! The management shows little interest fixing any maintenance issues. His heat went out and they brought him a space heater but no plan to fix the problem. We are considering moving him.
Mar 1st, 2022

Dec 27th, 2021

Sep 9th, 2021

Dec 22nd, 2020

My mom has lived here for approximately 5 years now. At first, it was really fairly decent. Sure- some minor complaints about food but overall good. The service she has received in the last year has dramatically declined. I am constantly left wondering if the administration is completely inept or just following a corporate direction to make more money. Communication with administration is quite difficult. I cannot reach anyone to address an issue without being overly persistent and finally rude. Several specific incidents to report. #1- my mom fell out of bed in the early morning and pressed her call button for help. She pressed it several times over the course of TWO HOURS while lying on the floor. When I brought this up to the management- she seemed appropriately appalled but apparently not concerned enough to ever get back to me with what had happened. My mom recently moved into an assisted living unit in this center- and we were asking to see the new contract on a daily basis. They were very unorganized. Literally the day before ( or day of... can't remember which), the contract was brought to us to sign. Since we were sitting amongst all her packed boxes- I guess it's a good thing the contract and services were in line with our expectations! Now however, after about a month in the unit- Mom has been told of an additional charge which was not in the contract and it's not for a service she needs. She was even told that "her daughter (me) agreed to it over the phone"- I certainly was never contacted. It remains unresolved with no real explanation of why this charge is necessary except for some vague references to "policy". I think the front line care workers here are good and they are caring. However, you have to put up with bad administration in order to be there. If I hadn't just moved her and if we weren't in the midst of a pandemic- I'd move her right out- because this is just the tip of the iceberg. Find somewhere else- but see how easy it is to get in touch with them and how crisp and knowledgeable they are about details- you'll be glad you did. FOLLOW UP: The corporate office apparently read this and that's how I finally got some resolution on my issues. Glad they are willing to work with me.
Aug 21st, 2020