Hertz Car Rental - Colorado Springs Airport

Clean
Apr 4th, 2024

Showed up with a reservation and was told there were no cars. I was one of seven or eight people, all with reservations, all who didn't get a car. Several of the others were even Hertz status members. Worst of all, the woman at the rental counter was belligerent to everyone in line. She was literally berating the customers like it was their fault she couldn't fulfill the reservations they made. She was pointing at people and yelling at them, saying things like "Don't you look at me that way. Yeah I see you, don't you look at me like that!" and "My manager isn't here, so there's nothing you can do." Then she pulled up a list of names of people who apparently she had cars reserved for (but not any of us who had reservations printed and in our hands). She stood at the desk with her clipboard and pointed down the line "What's your name?" then "Nope, no car here for you!" one by one until she'd pointed at everyone. When asked what we were supposed to do she replied "That's not my problem." I've never had a worse experience with a rental company. I get a rental car a couple times a month, and typically get the cheapest on offer at the airport. After this, I'm avoiding Hertz like the plague, both here and EVERYWHERE. Horrible employee, horrible experience, and I ended up paying over $100 more to get a car at Enterprise with no compensation or even an apology from Hertz. Would have been far better off paying $20 more when I reserved to get a car from a better company.
Mar 17th, 2024

On March 12, 2023 we had a reservation for 12pm. Arrived and was told their servers were down. Two employees stared blankly at their computers for 2 hours and did nothing. Finally they started checking people in manually. Why did it take so long? The other rental companies werent crowded and it wasnt busy until they let two hours of customers back up!
Mar 13th, 2024

I booked a 7 seater Nissan at 11 am, drove to hertz to pick up the booked car at 8 pm and was denied. The reason was because they dont allow car rentals for same day booking. This is very inconvenient and not sure if this is a corporate policy. The lady at the front recommended canceling and booking with someone else for same day booking. So I ended up canceling my reservation and booked with enterprise for same day booking. Not sure why they are okay with losing business.
Mar 1st, 2024

Caution: if you make a same-day reservation, the Hertz app will allow it, and youll have a reservation number, but when you arrive there will be a cute sign at the C. Springs Airport Hertz Counter reading No cars for same-day rentals. They have cars outside, but theyre for the next day, not for you. It was 10pm, snowing, so no ride shares would come to the airport. You may be stranded, so good luck! I gave an extra star to support the really rude employee who probably catches a hard time from so many people every day. Not her fault, but her well of empathy has run dry for surprised and stranded customers. She doesnt get paid enough for Hertz corporates shortcomings.
Feb 29th, 2024