3R Insurance Agency

Julianna Wallingford _{on Google}

Apr 2nd, 2024

Time and again, Beth makes dealing with insurance a smooth and painless process, and she is always so pleasant to talk to. Thank you, Beth!

Ken Richter _{on Google}

Feb 22nd, 2024

Beth is amazing! She is always quick, helpful and friendly!

Pattie Long _{on Google}

Feb 8th, 2024

Beth was so helpful and she was able to adjust our bill. I would definitely recommend 3R insurance and the staff, especially Beth, for your insurance needs.

Frederick Halcomb _{on Google}

Jan 28th, 2024

I have been with 3R since before they were 3R. More than 30 years. Excellent service and they shop your rates to ensure you get great companies at a great price.

Katie Denver _{on Google}

Mar 18th, 2024

Please read this if you are considering working with 3R Insurance.
In March of last year I moved an existing Nationwide homeowners, auto and umbrella policy over to 3R as I wanted to work with an agent more local to me. I worked with Colette on this transfer. Everything was fine until it wasnt.
On 8.17.23 I received an email Colette stating that my auto renewal, set to renew 9.22, came through. In Sept also received a separate email from 3R stating my policy docs were ready (with instructions on where to view auto cards), similar to an email I received from Nationwide. This was the only communication I received about the renewal. As it was an existing policy set on auto renew, with no changes nor any changes to my bank accounts, I had no concerns anything was amiss.
Flash forward to Dec 23 my husband cant renew his tags online because of no proof of insurance. Of course we are insured I tell him. I then log into Nationwide and find out our auto policy has lapsed. HOW DID THIS HAPPEN??? A call to the owner Andy proves we in fact are not insured and havent been since Sept 22nd. What about the emails you sent us stating our policy was set to auto renew? Get this, Andy replies that he doesnt have time to remind his customers to pay their bills. Beyond being insulting, it simply wasnt true. There was no bill, this was on auto renew as it had been for 2 years. He claims Nationwide would have called/emailed/mailed us about the late payment however THERE WAS NO SUCH COMMUNICATION.
I never received a single text/call/email NOTHING from Nationwide nor 3R stating an issue with payment. Andy then sent me an email with a spreadsheet claiming an email and letter were sent, to which I wish was true trust me but it simply didnt happen and I have all the receipts to prove it. After talking with other Nationwide agents, I believe that what happened is 3R was deemed responsible for all direct communications with me based on the way they setup my policy. Agents can intercept communication so that for instance when you call in, you are routed back to work directly with the agency. The fact of the matter is I didnt get any of these alleged communications. If I did, I would have gladly remedied any issues to avoid being delinquent and driving illegally.
Beyond the fact that because of this we inadvertently became delinquent and now uninsurable under Nationwide, this 4 months without coverage put me and my family in an extremely vulnerable position. Imagine the nightmare if something happened to us, or others. Sometimes I cant sleep at night thinking about the liability of unknowingly being uninsured and what could have gone wrong.
A customer should be able to trust that their licensed insurance professionals have their best interest in protecting a customer as well as the integrity of their policies. After this experience, I fear I can never fully trust a professional to do their job as promised. I share this story so others can be warned to protect themselves and check that the vendors they work with are fulfilling their commitments. No one deserves to unknowingly be put at risk like this.