Chase Bank

Unlike other chase banks, the indoor ATM machines outside the second door of this bank stopped working at 5 o'clock. Even though there was a lighted card-insertion switch at the door, the ATM machines inside were still not usable. And their drive-throughs were not working almost all the time. The most incomprehensible thing was that at less than 5:10 pm on Monday, their employees used "body language" that only monkeys could understand to explain to their customers through two doors that their ATM machines were not working. Because there were many customers gathered at the door, after 5 minutes of body language communication, their security guard finally walked out of the door and explained everything clearly in human language within one minute. He was very rude and said that their employees could not leave work because we were standing at the door, and that my request for him to come out and explain in human language was not helpful. I told him that I was your customer and I didn't need to help you, but you didn't even have the most basic respect for customers. You and your female colleague used monkey language to waste everyone's time.
Apr 6th, 2024

3 associates just wondering around talking and laughing while the line backs out the door. Chase doesn't care about their members at all.
Apr 5th, 2024

ATM never works and the card reader to get inside never works either ridiculous.
Feb 26th, 2024

Feb 5th, 2024

Good customer service experience because they are ready to serve you even if you have limited communication language barrier they give me 100% service thank you.
Jan 25th, 2024