Chase Bank

Was in and out in less than 10 mins
Mar 26th, 2024

Poor customer service , lady keep talking to coworker for non work related stuff , never smile to client , I never felt welcome at this branch good thing chase replaces human with atm machine now
Jan 24th, 2024

I really wish I could multiply my review by the number of times Vanessa has helped me, both with my business and with my personal accounts. She ALWAYS looks out for the best options and solutions for me. She ALWAYS makes me feel like she has all day to work on my situations, instead of checking the clock. Vanessa should definitely get Employee of the Year!! for 2023! Besides that, this branch is my favorite, from deposits, to wire transfers, credit cards to business loans - they do it all, with a smile.
Jan 6th, 2024

Horrible experience at this bank. A scheduled wire transfer failed to go through. I went into this branch in person during my lunch break to find out what happened. The representative did some research and discovered there was an error on Chase's end that prevented the wire from going through. The money was needed for a close of escrow, so the assistant manager offered to cancel the wire transfer, since it had still not processed, and issue a cashier's check. I was assured by the assistant manager that the wire was canceled before they issued the cashier's check. The next day the wire processed anyway so duplicate funds were sent to the escrow company. I called the branch to ask why the wire was not canceled even though I was assured it was. The assistant manager took down my information and I was assured I would receive a call back. It's been over a week and I never heard back from the assistant manager. Chase has to issue a request for return of the funds that were erroneously sent and I had to spend hours on the phone with the escrow company trying to get the wire funds returned.
May 6th, 2023

The tellers were okay but opening a bank account with someone named Nathan was tedious and unwelcoming. Way to show a good customer service.
Apr 5th, 2023