John Muir Health Outpatient Center

E K _{on Google}

Oct 8th, 2023

If your sick now you get to see your doctor 2 months from now. Great service and system

J R _{on Google}

Oct 18th, 2022

So this place is kinda all over lol.
3 stars for labs - Id give labs a 3 stars. Typically 10 mins to an hour or more depending on the day you go. The issue is its next to Urgent care so theres always some confusion of the line. The doors open up right into the check in. There is typically always a line. The person yelling your name is never loud enough so stay close cause they say it twice an then move on. They also bill separately from John Muir. The first time they took payment an then deducted my bill from it. You can decline payment an tell them to bill your insurance. Its a really weird system. Ive never seen this before.
4 stars pediatrics - I would give 4 stars to the pediatric section as their staff is amazing an overall its a great place. Ive had one issue with a doc telling me how to parent my child and I requested to never see them again. The docs are here to help for the issue I come in for not tell me how to convince my child to wear a mask.
5 stars urgent care. I would give 5 stars for urgent care an the on call nurse. They have always fit us in for emergencies and have always been kind. I have always felt confident leaving knowing we are well taken care of. Even during Covid.
1 star for billing - if you see a resident whos being over seen by an actual doctor. Instead of paying just your copayyou will also be charged for speciality billing in addition. So a typical $10 charge. Turned into a $45 charge.
4 stars for regular docs PCP. Only issue is they dislike emails. I was with Sutter health an was able to email my doc regularly for info an questions about my health. Any email I send here to my doc they immediately ask for an apt. Which is a copay again.
But between Kaiser an John Muir. After 15 years of Kaisers retroactive care. John Muir is 100% an upgrade. But I would also choose Sutter health in dublin over this place. The other John Muir locations may be better. I am not sure.