The UPS Store

Carlos was so helpful! I lost my receipt and he was able to cross locate a new tracking number for me. Not a simple task Im sure!
Mar 8th, 2024

Awesome, Carlos is the best!
Dec 22nd, 2023

Mar 14th, 2023

These folks do a great job!
Feb 25th, 2023

This review involves not only this UPS store, but the UPS corporate office and claims department. NEVER, EVER, EVER, EVERRRRRR, send anything valuable through UPS and definitely don't buy insurance for any item you ship!I shipped my desktop computer on December 8th, and when I received it on December 12th, It was broken. Thankfully, UPS provides insurance for expensive items, so I immediately began the claims process. After a few calls back and forth with the UPS store manager at Almar Dr (Carlos), I was starting to realize how insanely difficult it was going to be to get my money back. Not only is the manager at the Almar Dr. location unwilling to provide consistent helpful support for a ridiculous situation like mine, he consistently informed me that my claim was on his desk and that he was "getting to it". For multiple weeks I was told by the manager that I was going to get a call from UPS corporate to setup a time to review the desktop. I was never called. So instead, I was recommended by the manager to pay the repair cost out of pocket and hold out hope that the UPS corporate would send me a check eventually. I am a 20 year old broke college student with no job (at the moment). Repairing the computer cost me 660$ out of pocket. As you can imagine, It was very important that I resolve this situation so that I could continue living as a broke college student.Later, I found out from Carlos that UPS corporate had apparently called "my number" and scheduled a pick up of my computer. They then proceeded to pick up a package from an unknown location and realizing that this package was in fact not my computer, they threw it away. It's now February 13th and after probably 30 total calls between the UPS Santa Cruz store and UPS corporate office, I still have yet to receive my insurance check to pay for my computer.It seems like every person working at the UPS claims department office is actively lying to cover their own asses and hold out as long as possible to get me to go away. At this point I'm not sure if the people working at the UPS claims department are too stupid to sort this situation out or too greedy to actually give me my check. Here's an example of the stupidity of these people.On the second of February I was finally told that the check was going to be shipped out to the UPS store! I was thrilled that they were finally going to do their job! After checking in again with the cooperate office I found out a little more than a week later that that person lied to me and the check hadn't even been written yet...To summarize, DO NOT USE UPS to ship items that you want to insure. The manager of the store isn't helpful in helping you resolve your case in a timely manner,ANDThe UPS corporate office and claims department is filled with idiots who are apparently able to provide completely misleading information while getting paid to act like they are doing work to resolve claims like mine.
Feb 12th, 2023