VCA Orchard Plaza Animal Hospital

Leaning Towards _{on Google}

Jul 21st, 2023

Google says they do cat boarding, which is wrong.
They don't.

Michele Josephs _{on Google}

Feb 8th, 2023

I have always had very good experiences until now. I tried to drop off my cat. There was a discrepancy between what the receptionist told me and what Ty told me. Ty gave me good information and the receptionist did not. When I asked why the receptionist did not give me good information I could not get an answer from Ty. I would repeatedly ask " Why didn't the receptionist tell me this" and the answer was always "The doctor needs to see the cat and call you".
I understood the doctor needs to see the cat. I understood after talking with Ty that a same day appointment for all this was not possible. That is their policy and I accepted it. But she still never answered my question: "Why didn't the receptionist tell me this at the time I made the appointment? " My question was directed at "why was I not told", rather than "why cant they do everything the same day." The question was deflected repeatedly rather than answered. It deserved and still does deserve a good answer. If it had gotten an answer to my question a shouting match would not have prevailed.
She also told me that the vets can manipulate the schedule depending upon the severity of the situation. When I asked "So they CAN make changes to the schedule?" Ty said "I never said that." Which is not true. I know what I heard and dont take well to people telling me I did not. I will take a polygraph and be deposed under oath if necessary. The reason I asked her that question in the first place is because I was told dental work is 2 - 3 months out. My cat cant eat and is losing weight. She will starve to death if she has to wait that long. My work schedule is such that this is the only vet is I could use as I work 7 days a week, 11 -12 hours per day. I was crying and begging Ty not to push this cat out 2 -3 months. Ty said "We are not getting anywhere" and went in the office. I could not follow her because I was locked out.
2-3 months backlog for severe dental issues???????? She then started filming me standing at the door knocking and begging that my cat be helped. Ty was in the office looking terrified at me as if I threatened her (which I most certainly did not). Ty is big enough that she could have kicked my butt 7 ways to Sunday if she wanted, which made her "I'm scared you are going to hurt me" act so ridiculous.
I have been in corporate sales and service my entire career. Every place I have worked I have been held accountable when there was a miscommunication and the customer asked why. I was expected to answer for it. I expected the same from Ty but never got a direct answer to my question as why the receptionist did not tell me what I needed to know at the time the appointment was made.
I am still waiting for the direct answer to my question and I hope someone from this branch will do the right thing by giving me one. I cant get to another vet. My cat may well die because of this. A direct answer to my original question was all I needed. How am I (a repeat customer who has spent THOUSANDS of dollars in the past with VCA Cottle) supposed to feel comfortable leaving my cat with with you if your staff wont answer a simple question? LoveBug died.

FONZIE Alfonso S Rodriguez Jr _{on Google}

Jan 17th, 2023

Dr. LIN is Duke's VETERINARIAN--He's My Wife's COCKAPOO. We Feel Satisfied that He's Receiving All his Necessary Puppy Care. Dr. LIN & STAFF are Pleasant and Friendly, And Serve Us Well. Best Regards, asr FONZIE Alfonso S. Rodriguez Jr

Thien An _{on Google}

Nov 23rd, 2022

When it comes to the difficult time of putting down your pet, this is the best place to go. They have the best staffs that help you in the best possible way in this situation. The staffs here are nicer, and friendlier than the near by clinics. We brought our pet birds and dogs here also for all kind of treatments. The wait time is minimal. The environment is clean, spacious, and nice.

Arun Kumar _{on Google}

Dec 20th, 2021

Firstly, The 3 stars rating should really be 4 stars, but I wanted to get management's attention by giving a 3 star review.
I liked VCA Orchard Plaza and their service. I've been with them for close to 5 years depite steady increase in their membership fees, now appx $100 a month.
Unfortunately, over the past 6 months, it's been really hard to get an appointment, even when my dog needed immediate visit. I had to take her to urgent/emergency care. Then I could not get follow up appointments as prescribed by the urgent care Vet.
In general, staff is really nice too, except one lady(Tai or Tao?) who can be curt and a bit rude over phone sometimes.
My rating is 3 stars because I think their service is good. Unfortunately, it is hard to get an appointment.
So, I will need to find a more responsive vet now.