South Bay Animal Hospital & Pet Resort

Took our beloved cat here for an ingrown toe nail removal, they did not explain any of the procedures well and the cat's bandage came off less than 5 mins after we arrived home. When we asked to speak to a Doctor (they kept referring us to a tech) they did not call back. Inadequate care and frankly I'm appalled at this place. Do not bring your fur baby here.
Mar 31st, 2024

Horrible service took our dog here. The doctor wrote a prescription. It turned out. It was the wrong prescription. Then when we asked them to fix it over the phone and then send it back to the pharmacy they refused and said they did nothing wrong then they even tried saying that they cant write prescriptions, when in fact, they did very unprofessional Rude and will just hang up on you. When you ask them to fix their own errors I would stay clear of this place 100% unprofessional. They do not take responsibility for their own errors. They will lie to you. The worst is the girl who works at night I believe she said her name was Megan.
Oct 26th, 2023

Our pet was misdiagnosed with full confidence from the vets here and they never apologized after their mistake. They kept insisting our pet had a benign tumor and that they were certain that it was benign. The vet tech told us the day we checked our pet out to "look forward to good news" regarding the biopsy. That night we were told it was malignant, aggressive, and that we'd have to do further treatment. When we started asking more questions, they cut off communication and stopped responding. The surgeon also refused to speak with us after the fact, going as far as to not letting us schedule any sort of followup appointment. The only time they followed up was to ask us for an update a week after we put our pet down, to send us a Christmas card to rub it in our face, and then to send us periodic checkup reminders. Tens of thousands of dollars and not even a simple apology at the time of malignant tumor diagnosis. We are past the point of simple apologies, so don't even bother. It's no longer possible for anyone who works there to be genuine about a damn thing to us.
Mar 21st, 2024

The team at South Bay Animal Hospital is wonderful. I was recommended SB by another emergency vet center after having trouble finding cardiology services. I was able to schedule a cardiology visit within one week. Unfortunately, my dogs prognosis was poor; however, I felt well supported by their team. I utilized their medical boarding services. They sent me photos and texts daily. My pup spent a lot of time with the staff rather than in a kennel. Unfortunately, she had two relapses in the following months because of the severity of her condition. They talked us through what to do at home and notified us when to bring her in. They checked in with us weeks after each discharge. They were extremely compassionate through the end of her life. I cannot recommend this hospital enough. The doctors were kind, knowledgeable, and communicative. While the price is high, it is worth the quality of care and kindness we were given.
Feb 7th, 2024

I went here with my dog around 3 AM or so she couldnt get up. Because of degenerative disc condition and arthritis. Neither of those by the way are neurological. They didnt really even do an exam. They just Kaina looked at us with empty stairs and he said something about her needing surgery. Keep in mind my dog is 16 years old which if you look at it in human years is the equivalent hey They didnt really even do an exam. They just Kaina looked at us with empty stairs and he said something about her needing surgery. Keep in mind my dog is 16 years old which if you look at it in human years is the equivalent of 80 just for perspective. When I said, I obviously wasnt gonna do that they suggested bringing up her gabapentin to 90 mg at a time which now I am totally questioning as well. But the worst part is when theu wrote her prescription, They said put the wrong medication.and wouldnt take ownership of the error so my dog is without medication 2 days which is actually dangerous and she could die tonight because of it . But they dont care. They wouldnt even let me pay for another appt to check her blood pressure to confirm she needs the medication. Like thats how awful they are
Nov 4th, 2023