Best Buy
-
11160 Rancho Carmel Dr
San Diego, California 92128 - (858) 613-7539
- Website
Hours
Chamber Rating
-
R Seth
Apr 2nd, 2024 -
dean templeton
Apr 2nd, 2024 -
J Cox
Big business too big for their britches. I dropped my phone briefly in water and quickly dried it and stuck it in rice. Things went ok except it was running out of battery and of course a kernel of rice got in the charging port! I had very little battery when I decided to take it to a Best Buy near my next appointment. I called to confirm the store address knowing it would die soon. My needs didnt fit their call directors menu .. Call center chaos. I finally spoke to 2 separate calltakers whose English was poor, while my battery was ticking down. First one thought my email address was more important than the address of the store which is all I wanted - but she wasnt even in this city - probably not this COUNTRY. I decided to go to my local Best Buy and called a 2nd time she didnt understand what was wrong so i asked to speak to someone else and she put me into a new Geek Squad call director! 3rd calls a charm. This guy spoke enough English to understand that I only had seconds. (Now at 2%) Makes my appointment. I get there and stand in line 10 minutes early and the guy says hell be right back to help me but when he returns hes walking away and around the store with another coworker. My appointment time arrives and I look expectantly at the other guy who finally asks if I had an appointment. Yes. (I can see my appointment on their fancy billboard) What time? Now. He says Ooh! I tried to call you back. Because it may have water damage we cant touch it. It doesnt have water damage- it has a piece of rice stuck in the charger port. Of course he insists.. protocol .. etc .. Their only redeeming grace is when I pressed him for anyplace around that can help me, he reluctantly said theres a place by Ralphs uBreakiFix. THEY WERE AWESOME! Aaron fixed it in like one minute give or take - including the time it took to check the charging port worked! Didnt even charge me! My vote for small business! One star is generous for Best Buy. 5 isnt enough for uBreakiFix!
Apr 1st, 2024 -
Adam Dezsi
Mar 30th, 2024 -
Sajid Ahmadzai
Mar 23rd, 2024
Vidoes
Questions & Answers
Q What is the phone number for Best Buy?
A The phone number for Best Buy is: (858) 613-7539.
Q Where is Best Buy located?
A Best Buy is located at 11160 Rancho Carmel Dr, San Diego, California 92128
Q What is the internet address for Best Buy?
A The website (URL) for Best Buy is: https://stores.bestbuy.com/ca/san-diego/11160-rancho-carmel-dr-1533.html/?ref=NS&loc=ns100
Q How big is Best Buy?
A Best Buy employs approximately 20+ people.
Q What days are Best Buy open?
A Best Buy is open:
Friday: 10:00 AM - 9:00 PM
Saturday: 10:00 AM - 9:00 PM
Sunday: 10:00 AM - 7:00 PM
Monday: 10:00 AM - 9:00 PM
Tuesday: 10:00 AM - 9:00 PM
Wednesday: 10:00 AM - 9:00 PM
Thursday: 10:00 AM - 9:00 PM
Q How is Best Buy rated?
A Best Buy has a 4.2 Star Rating from 1236 reviewers.
Hours
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Ratings and Reviews
Best Buy
Overall Rating
Overall Rating
( 1236 Reviews )R Seth on Google
dean templeton on Google
J Cox on Google
Big business too big for their britches. I dropped my phone briefly in water and quickly dried it and stuck it in rice. Things went ok except it was running out of battery and of course a kernel of rice got in the charging port! I had very little battery when I decided to take it to a Best Buy near my next appointment. I called to confirm the store address knowing it would die soon. My needs didnt fit their call directors menu .. Call center chaos. I finally spoke to 2 separate calltakers whose English was poor, while my battery was ticking down. First one thought my email address was more important than the address of the store which is all I wanted - but she wasnt even in this city - probably not this COUNTRY. I decided to go to my local Best Buy and called a 2nd time she didnt understand what was wrong so i asked to speak to someone else and she put me into a new Geek Squad call director! 3rd calls a charm. This guy spoke enough English to understand that I only had seconds. (Now at 2%) Makes my appointment. I get there and stand in line 10 minutes early and the guy says hell be right back to help me but when he returns hes walking away and around the store with another coworker. My appointment time arrives and I look expectantly at the other guy who finally asks if I had an appointment. Yes. (I can see my appointment on their fancy billboard) What time? Now. He says Ooh! I tried to call you back. Because it may have water damage we cant touch it. It doesnt have water damage- it has a piece of rice stuck in the charger port. Of course he insists.. protocol .. etc .. Their only redeeming grace is when I pressed him for anyplace around that can help me, he reluctantly said theres a place by Ralphs uBreakiFix. THEY WERE AWESOME! Aaron fixed it in like one minute give or take - including the time it took to check the charging port worked! Didnt even charge me! My vote for small business! One star is generous for Best Buy. 5 isnt enough for uBreakiFix!
Adam Dezsi on Google
Sajid Ahmadzai on Google
Overall Rating
Overall Rating
( 1236 Reviews )Write a Review
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