Best Buy

In this store they sell very useful and some necessary things, but the customer service is terrible, I arrived with my family and no one wanted to help us, there was a girl who we asked for help and she just said, I'm going to call someone to help you and he didn't call anyone and he just stayed there doing something with some papers, we couldn't make the purchase we wanted and being an electronics store, as a customer you require advice on some things and no one helped, we had to leave and we couldn't do nothing or buy anything.
Apr 6th, 2024

Apr 5th, 2024

Extremely unprofessional and disrespectful. I walked into the store and nicely asked to return a product I purchased for my wifes graduation. The girls who spoke to me kindly told me that because I purchased the product over two weeks ago it was outside of the return policy. I informed them I was unaware of this and I went based off the best buy website which clearly states I have up to 60 days for general returns. The girl said she would get her manager to see what he can do. A short bald man with an orange beard approached very stand offish and defensive right off the bat. He wouldnt let me get a word in and wouldnt even look at the website FAQ where it clearly states general returns are accepted within 60 days. He kept aggressively pointing at the receipt saying its my fault I went off the website and not the receipt and they try to tell their employees to let us know we have two weeks but its still not their fault the employee who checked me out didnt say anything. I tried to tell him if I had known I wouldnt have waited 3 weeks to bring the product in and cause a scene. He looked at me and cut me off mid sentence and said I can either walk out or call corporate and escalate but that he wasnt reading anything Id show him and he wasnt going to return anything. I wish I got his name but it baffles me people like that can be promoted to a store manager. Im definitely calling corporate. I dont even care about returning the product at this point. Best Buy needs to do better. Edit: After going through the reviews, its clear Im not the only one whos experienced this. They need new management.
Mar 31st, 2024

Mar 30th, 2024

Most disgusting customer service, the manager is so rude and disrespectful, they just lost me and my family as customers because of their incompetent manager.
Mar 30th, 2024