Mission Federal Credit Union

Employees here are awful. Came in today at 1035am. I was the only one in line. I waited 5 min, and the scrawny guy with glasses made no effort to notice. Some woman came in, and instead of helping me, he calls her over. Normally, this wouldn't bother me, but I needed to pay my car note before I get a late fee today. I've been helping my elder grandfather who fell and this is how you treat your customers? Hire people that aren't so naive to the customers in line. Anyways, I had to abruptly leave and come back later. Potential members: pick better CU'S!
Sep 17th, 2022

I'veen with they for over 20 yrs and they are always welcoming and helpful
Jul 18th, 2022

After repeatedly giving me bad information. My account, which i only still had open to repay a covid assistance loan, was charged off over $15 from 2 charges i was unaware of the time they were charged. I was told that it could all be fixed if I paid everything off. Even maybe get the fees back(which actually made the charge off $43) So I paid off the $15, the fees and the remainder of my loan. Since then. They have refused to rescind the charge off even though it was paid about a week after it happened and i believe 48 days from the initial charge i tried to dispute. They refuse to admit their own culpability and don't care that they're reporting bad information. Since that $15($43) was charged off my credit score dropped 79 points on experian. That was the only change in my accounts since the month before. Now it says not on did I default on the bank account, but that the loan was alsodelinquent or charged off, and the bank account was negativede $300. Dending on which credit agency you look at. When I talked tosomeone from the bank about the charge off, weeks after I was promised I would receive the call, I was told nothing could be done and there was no one in the "charge off department" for me to speak too. Furthermore, they said the misleading voicemails and information I was given I got were just a courtesy. That accounts only other other than the loan payment was a year prior. This bank has been nothing but a disaster for me and helped keep me down when I'm already at my lowest. So thanks for your understanding mission federal! Hopefully my next post isn't on a cardboard box that says homeless vet. anything would help. Because you sure didn't.
Dec 27th, 2021

Jul 26th, 2021

Jul 5th, 2021