Niello Audi

Great people , help me out the buy a car. Wilbur and managers was so friendly, thank you!
Nov 9th, 2023

I need a key recoded. Very simple procedure, I know a guy who did it himself with YouTube. Instead of just taking the 5-10 minutes and fixing the issue even for a nominal fee they charged me $245 to do a diagnostic, then after 5 hours I checked up and they made me make a second trip because they just realized they needed both keys. When I complained Hector made it a point to tell me to go to Elk Grove or another Audi dealer. I WILL! I dont have to go to Niello since they clearly dont value me as a customer.
Nov 4th, 2023

James in Service and Josh in sales were excellent. Great service, communication and expertise in taking care of my Audi and sales experience at this dealership! Highly recommend for buying a new vehicle or getting your Audi serviced. Well worth my drive from Lake Tahoe here.
Oct 27th, 2023

Ill keep this simple, i live in boston and found the specific car I want at Niello Audi across the country. Knowing there was a 3 hour time difference I sent an online request to speak to someone early AM my time, about an hour later (7:00Am Cali time) I got a response from Cain Carter, and from that second forward, he was beyond attentive to my needs, every question and concern or text I sent him was attended to within minutes. In 20+ years of buying cars I have never experienced an easier sale, my favorite part is that after the sale was completed and paperwork was signed, anything I requested of him was taken care of immediately as well if I could give him a 10 star rating I would I hope the dealership where he works knows what an asset he is to the company, he needs to be promoted to management position. Thank you my friend for a wonderful experience !
Oct 22nd, 2023

Dear Niello Audi: I am writing this review, because I am disheartened at the way that I was treated by your Audi team at your dealership in Sacramento California. I bought a new 2023 Audi Q8 from your dealership in late June of 2023. Everything was handled over the phone. The two sales reps (Cain and Kyle) that assisted me with purchasing the vehicle were kind, professional, and very helpful. I had received the purchase package and signed on the dotted line and paid for the vehicle in full. After I received the vehicle, I realized that In the state of Michigan you cannot register your car without a physical title present. When I called the dealership to ask for my title, they told me it has not been released through Audi and they would get it to me in a week. That week turned into a month and that month turned into two months before I would finally get my title. I begged, and I pleaded with the dealership to assist me with this process. I was ignored by the two sales reps and by the sales manager Andrew, which was very polite at first, and offered to compensate me for my monthly payment for every month that I was not able to drive my vehicle. Until the second month rolled around, and he started getting very snippy with me over the phone and via text and I didnt receive payment for the second month. They refused to send any more compensation, not really knowing when my title would get here. All the while my brand new car was parked in the garage and I was not able to drive it. I finally got my title after endless amounts of phone calls and texting. The MIchigan DMV received my title on September 9. Andrew, the sales manager, Rachel that handled the titles and Cain and Kyle sales reps - all ignored my phone calls and some of my text messages. Very unprofessional when it came to follow through and assisting a me. I would like a personal apology and full compensation for the second month payment, and insurance that I paid for while I could not drive my vehicle as promised. Ali
Sep 28th, 2023