Porsche Newport Beach

Unexpected service required. Contacted NB Porsche online. Scheduling appointment was fast and easy. And my Service Associate (Jason Sands), as always, is just THE best!
Apr 8th, 2024

I am currently looking at selling my cayenne (that I bought from this store). I was given an offer from another dealership in Orange County, and so I decided to stop by Porsche Newport Beach to see if they were interested in buying the car, or perhaps matching the offer the other dealership gave me. The dealer informed me that the offer the other dealership was giving me (20k less than what I paid for it 6 months ago) was much higher than what they could offer me, so I went on my way. In a BIZARRE twist, Porsche Newport Beach contacted the dealership that was wanting to buy my car, and told them not to buy my car because of a check engine light???? Talk about burning the entire bridge on a relationship! I feel awful for my salesman Chris who has to work there because I will never be doing business again with Porsche Newport Beach. The weirdest part about all of this is the dealership who ended up buying my car was aware of the check engine light (which was for an aftermarket exhaust) and the car was being returned to stock before being sold to the dealership. I would absolutely love to hear the sales managers excuse as to why they felt the need to engage in such weird and childish behavior.
Apr 5th, 2024

Thank you and your team Ryan...I loved the video of your service review! With my travel schedule, getting your work estimate on my timeline and still having the car ready upon my return is again, and as always, top of class. Thank you
Apr 4th, 2024

Had to take my car in for service. Laura was my advisor. She was very professional, accommodating and prompt. After having a poor experience with another nearby Porsche dealership, Newport Imports has earned my business.
Apr 3rd, 2024

Simon Chen is the best service rep Ive had n my 8 years bringing my vehicles to Porsche Newport Beach. He is always prompt in returning calls. He tells me exactly what needs to be done now and what can wait. Points out potential issues with the vehicle so I am not blind sided at later service intervals. He always tries to see if any repairs can be covered by my warranty and fights to make it happen. Hes earned my trust. First service rep to make me feel like Im taking my car to a family business rather than a large dealership! The service department as a whole is exceptional. The car is always immaculate on pick up. They will make sure you have a ride at drop off or pick up if a rental is not available. Noticeable change in last few years. If you had a bad experience in the past, give them a try again.
Apr 4th, 2024