Bank of America Financial Center

Awesome experience today at the bank. My elderly dad and I went to the BOA: at 337 Main Street in Pleasanton, CA to get access to my dads safe deposit box and have it permanently closed. Ahmad, the person behind the counter went above and beyond to help us not only get our stuff from the vault, but also helped us close the safe deposit box account. Ahmad has a very pleasant demeanor and an extremely helpful personality. The whole process was completed amicably and in a very timely fashion. This was despite not having an appointment! We wish Ahmad the very Best and pray that he continues with his helpful attitude. God Bless!
Feb 29th, 2024

Worst security in the world. Wife had her bank hacked 3 times and someone is charging her account with Xbox live then, we call ask to cancel they say they would issue new card, and then it happens again. We ask them to close the ability to bill to Microsoft live to Xbox live then the charges still go through. The same idiots let my card get skimmed and I called them let them know to cancel it and they still let 1200 more go through after we canceled the account. Bank of America is last place in card security the bill to address does not even match our charges on the Microsoft live accounts
Feb 13th, 2024

Bank was extremely understaffed, there were about four people typing on their computer inside the offices, and one teller. Took 20 minutes to withdraw money as I needed change had up to 7 people waiting in line with one teller.
Aug 26th, 2023

Robert Contreras is very responsible and patient to help me solve problems. He take things seriously. Very organized and fast problem solving. He made my day . Appreciate ~
Dec 20th, 2022

This location has been closed for almost 2 years now and if you have a safe deposit box, it is a pain to gain access to it....
Dec 10th, 2021