Pottery Barn

Im a regular at Pottery barns! I like online shopping + browsing the products in person at this location. 2 floors, condensed floor space, packed with products. Timeless design and high quality materials with rustic/ modern farmhouse aesthetic.
Feb 27th, 2024

We were given a gift that came from the Pottery Barn. Unfortunately we didn't get a gift receipt. We had this happen before at other stores and it's never been an issue; they just give us store credit. But Pottery Barn would not take the item back, not even for store credit. The outside of the box said Pottery Barn on it (picture attached) and so it was clearly from Pottery Barn, they told that they still stock the item and so it was currently on their shelves, and it was brand new with nothing wrong with the item, and yet Pottery Barn wouldn't give us store credit for it. That is awful customer service. We used to shop at the Pottery Barn but they just lost our business forever. There is no reason they couldn't have given us store credit like EVERY other store did when we had this issue in the past.
Dec 13th, 2023

Great customer experience. Joyce G was a hero!
Oct 26th, 2023

Oct 26th, 2023

the manger with the glasses old lady! Her service attitude is the worst I have ever seen! Very rude!
Sep 26th, 2023