west elm

May 19th, 2023

Customer service here is awful.  Three associates working at the desk not looking up from their phone. No one said hi or welcome after circling around the store.  I've been a lot of items online in the past but thinking twice now.  To the manager here, please retrain employees.
Mar 8th, 2023

Since there's no other place to vent frustration about their misleading claims, I'll leave it here. Ordered some bath stuff from the website on 1/30. Both items had 5-7 shipping estimates. Then I got an email 3 days later saying it's delayed until MARCH. Frustrating enough. What's worse, and completely fraudulent is that the website still has a 5-7 day estimate on the items I ordered. Total scam.
Feb 19th, 2023

I made a purchase on March 1, 2023 for a coffee and end table, E. was my sales person. My coffee table arrived sooner than expected and on March 7th, I received my coffee table. Unfortunately it was delivered to the wrong address. I called the West Elm store (Pasadena) location and spoke with manager A.. I advised her the heavy coffee table was delivered to the front house instead of the back house and it when I opened the box, the table was defective. She tried to push back and told me to bring the heavy table back to the store. After going back and forth with A. She said she would call me back after she speaks with customer service. I asked A. Who was the delivery carrier, and she advised me UPS and provided me the phone number. I called UPS, they referred me to DOHRN Transfer, then they referred me to Saia carrier. Finally I called A. and she advised me it was WS carrier and she ordered me a replacement coffee table and they will pick up the defective one. I called WS carrier and spoke with K. she apologized and offered me 10% for the inconvenience. I declined. She transferred me to customer service and after waiting 30 minutes, the customer service representative answered and when I was explaining to her the delivery issue she cut me off. I asked to speak with a supervisor and she said NO. I said why, than she said I will get you one. I was placed on hold and after 20 minutes, I hung up. Later in the evening, I called back and spoke with K. She took my complaint and said she would call me back. She called me back as promised and offered me a small credit for the inconvenience, I declined. I advised her at least cover the delivery charge. So on March 8th I went to the store to buy some bedding that I seen on March 1st. The same a sales person E. was there. E. became very irritated when I was asking questions about the bedding. So while E. was at the register I was looking online for other items, I may want to purchase. A female worker walked by and I asked was she the manager she said No but Aaron was. I tried to explain to Aaron what I went through and in mid conversation he said what do you want me to do. I said I just wanted to tell you what happened and he stated it has nothing to do with the store. After that E. was very salty towards me and I made my purchase to use up the credit, I had. I will not recommend West Elm to my family and friends and once I receive all my items I purchased, I will be done doing business with them. I will go elsewhere. Female worker witnessed Aaron being rude to me and tried to apologize on his behalf. STATED, HE'S REALLY A NICE GUY...Sadly I feel more disrespect by E. because E. didn't witness the manager Aaron being rude to me. So once Aaron said something to him, he started mentioning pricing for everything i was inquiring about and items that I thought was on sale, he raised his voice to say I can't honor the price. End of story i should of walked out and not purchased anything. I'm having buyers remorse and will be returning the bedding i ordered.
Mar 26th, 2023

ITS NO WONDER THEY HAVE 64 ONE STAR REVIEWS!!!SHAME ON YOU WILLIAMS SONOMAI showed them proof of my business existing with 3 different types of IRS forms with the EIN number, they requested 1 document, I showed them 3, the first one wasn't good, the second one wasnt good either, all three they rejected. They will not deliver/honor what they advertised. The B2B membership. They should be ashamed. Wasted an hour of my time at the store when one of their  employees offered to call them to EXPEDITE at the store while I'm standing there, they held the line rambled on and on for an hour just would not stfu, and hung up without giving an answer, and now, a day later, they tell me they don't accept tax return, it took them an hour to not give an answer and the next day they give me this crock of s***. They knew what document it was, why waste an hour when the WHOLE POINT WAS TO EXPEDITE? If you're not wanting to honor what you advertise, the least you can do is not waste my time on top of it.  "Official letter from the IRS" these clowns don't even know what they're talking about. You have access to google all you need to do is look up my s corp and you see that it's registered with the Secretary of State you clowns. I EVEN SHOWED YOU CLOWNS EMAILED YOU THE SCREEN SHOT!!!!!!!!! That should supersede your official imaginary letter from the irs. Lol You should be ashamed. SHAME ON YOU WILLIAMS SONOMA
Mar 21st, 2023