SpringHill Suites by Marriott Palm Desert

Apr 9th, 2024

The area is nice, however, the service is poor. Kari was very rude and dismissive when approached about inconsistencies with room protocols. She denied room change request then states she'll check if the person in adjacent room has left but doesn't say anything else. I then repeat my request and follow up with "Does this require management authorization?" She replies she can't change my room even though that was not what I was asking. The whole time she isn't looking at me and just continues to walk around desk wiping things rather than making some attempt to care about concerns. I asked for manager name and she won't provide saying she has no clue who will be in tomorrow and there are lots of managers. I informed her her behavior and unwillingness to provide any info indicates she is trying to hide something but not understanding why since I wasn't accusing her of causing the room issues but merely informing her of the noise and banging on walls. I checked the sign on wall but there was no manager name listed under 'Manager on Duty'. She denied request for business card. Kari just continued to deny offering any support. She just replied that she acts on sales manager's behalf and walks over to walk to point at plaque with hotel name as who to contact. Never experienced such condescending and dismissive behavior from a Marriott employee. The location isn't worth the hassle of staying here unless you enjoy having a bad time.
Apr 9th, 2024

We got in late but the room was clean and I would sat again.
Apr 7th, 2024

Fine, but didnt feel great. Appreciated the free breakfast! The lobby area is odd. What is annoying is the effects of the cheapness of management: (1) mini-fridges will only cool for 3 hours at a time, so stuff goes bad unless you are there to get the fridge going again every three hours; (2) the timed/motion sensor lights _in the room_ , thats just nuts. Im sitting here and the lights are going off and on in my room (back on when I move)
Apr 1st, 2024

Arrived at 12:30am after late flight. Front desk could not find both of our reservations. After some time she did and said she needed to go check on the rooms. She cam back 45 minutes later and said she only had 1 room available, not 2 per our reservation. She said there were rooms open but they were not cleaned and she could not let us stay in them. She called her manager who said they would give us a free night. I was traveling with a female co-worker and we were not going to stay in the same room. We ended up having to find another hotel down the road for 4x the price. I was floored a marriot behaved this way and did not clean the room for us when we arrived. We contacted corporate since I am a titanium member who is going to follow-up. Very poorly managed hotel.
Mar 28th, 2024