Hertz Car Rental - Ontario International Airport

I do not recommend renting from Hertz. They have charged me two times for the same car rental and now it is over two weeks later and they still have not straightened it out. I have been getting nothing but the runaround from the Hertz people. One would think they could easily reverse the charges on one of the two charges to my credit card. On top of that there was a big mixup when I went to check in. I was supposed to go right out to the lot and get my car, but they told me there was no car for me. They sent me back inside to the end of the line. I waited through the line. When I got to the counter and was starting to talk about the whole situation all over again, someone called from the parking lot and said my car was ready and wondered where I was. But the biggest problem for me is the fact that I have been charged twice $263 and Burch still has not taken care of it. Beware.
Mar 29th, 2024

Easiest Hertz to get to from Airport and wonderful staff. Especially Ben! After travel delays, I tried to update my pickup time on the app, but it wouldn't let me change it, kept getting system errors. Reservation eventually cancelled. When I finally got to Hertz Ben was super helpful and took care of the issue quickly.
Mar 14th, 2024

They will not honour your reservation and cancel your booking without notice. You will be guaranteed to feel you are being treated like air. If you have choice try others.
Mar 1st, 2024

What a terrible experience. Sorry bro no car no honor no money back
Feb 24th, 2024

Really Hertz??? Do better!! How is it ok to CLOSE your desk and gate to the cars when it's clear planes were delayed all over, making many of us very confused and SCARED when there was no human, no sign, and no way to know what to do at 1am in the morning! I was lucky, it only cost me $60 to take a Lyft but some people were having to pay HUNDREDS of dollars just to get a ride to safety. This is 2024, technology is your friend. You should have known about how many people were showing up with CONFIRMED reservations. Shame on your lack of ethical and safe business practices. And yes. I'm still mad and had to MISS an important meeting so I could take time out of my morning to take another Lyft to pick up a rental car. GOLD REWARDS really??? No thanks Hertz.
Mar 9th, 2024