Best Western Plus Novato Oaks Inn

I also think your housekeeping and maintenance staff should receive just as much accolades. The rooms were extremely clean, everything in the room worked. During our stay, I didn't hear the other rooms being cleaned. The lobby and coffee machines were immaculate. Rooms: Beautiful rooms and the nicest people. Warm and inviting lobby.
Mar 16th, 2024

Mar 11th, 2024

Pleasant stay and excellent customer service. I look forward to returning on my next visit to Novato, CA.
Jan 23rd, 2024

I ended up staying here the night before and after a backpacking trip in Point Reyes. I must say this is a beautiful hotel to walk into and the customer service is on point. My first night I was upgraded (based on availability) for becoming a member (it's free). It was a wonderful stay. After my backpacking trip I requested a bathtub instead of an upgrade. She allowed me to view the room and said if I changed my mind she would move into an upgraded room. The room still looked lovely and my joints were sore from backpacking so I kept it to have that soak in a tub. However, it was at the end of a hallway and so the door was super loud and I could hear people's footsteps above me very loudly, like stomping in the middle of the night - maybe it was from the stairs idk but it was awful. I think I will take the upgrade again next time as the bath wasn't as relaxing as I'd hoped. I have a huge tub at home and forget how small normal tubs are lol. They have fresh baked cookies in the lobby at 7pm and if you forget little items they have them for free at the desk which came in handy because I wasn't planning on the hotel when I originally packed for this trip so they provided me with a real toothbrush and even a razor and q-tips. They have a restaurant nearby that provides room service. The menu looked good but it was closed on Monday night which is when I stayed after my trip. I was able to order from Boca Pizzeria which had a full menu, not just pizza. I was able to make a couple requests and they came through efficiently, like utensils and a glass because the door-dashed utensils were too flimsy for my meal. They were quick, friendly and knowledgeable. I'm sure if I wanted to switch rooms in the middle of the night they would have helped me. Oh and the full breakfast was killer! Real food not just pastries. Perfect for pre and post backpacking. I will stay here again each time I make the trek the Point Reyes since it's a long drive for me. Great find! I don't usually leave reviews but I certainly rely on them so I'm trying to get better at leaving them.
Feb 13th, 2024

Jan 18th, 2024