Avis Car Rental

Booked my Uber car twice , never have any available vehicles on the day of reservation. If you Uber driver dont relay on this location
Dec 30th, 2022

I remember back in the day, renting a car from Avis was like renting from the Four Seasons of hotels. It was very prestigious. Service was excellent. Employees were courteous, knowledgeable and overextended themselves to make sure you were happy. But now, renting from this particular location feels like renting from the roach motel in the red light district. Which really is an insult to roach motels everywhere. I wish they would sell this location to new owners, who knows how to treat customers well and take care of their vehicles. They NEVER answer their phones at this location. If you have an issue with a vehicle and need to switch it, or you just have a quick question, you have to drive all the way there and ask in person. When you get there, 95% of the time there are no customers there. There is no line. Not a soul! So you can't blame it on long customer lines. Employees are not courteous and semi-literate. I've been there several times and the interaction I've had with them was just atrocious. Not every time, but many. I remain appalled at the way they treat customers. I once had an incident where there was a big price difference with the insurance. I couldn't understand why and when I asked for an explanation, the employee wasn't explaining it in a way that made sense. I pride myself on being a very intelligent, educated person, so I am fairly confident that it wasn't my ability to discern common sense info. However, this employee who usually communicates in a mumbling tone of voice, got frustrated because I couldn't understand, so his response to my query was to remove the insurance from my contract which I did not ask him to do. He visibly got upset and said, and I quote, "I'm just going to take the insurance off" and he did. I had to ask him to kindly put it back on. I was simply trying to understand why the rate was much higher than usual. And let me express that I was extremely polite. Never raised my voice. Was never demeaning or insulting in any way whatsoever. I was only confused. This is just one in many unpleasant incidents. As you may see from the response below from the Avis rep, I did email them and explained one of the bad experiences. They were apologetic gave me 3 free comp days of rental and the next time that I called that location they actually picked up the phone. But shortly thereafter, everything went right back to being horrible. They stopped answering their phones again. I used to keep going back there because the location was just convenient. I have since found a better location and the level of service is like night and day. I will never set foot back in this location ever again!!! If I could give them a negative 5 rating I would.
Dec 2nd, 2022

Nov 30th, 2022

HOW TO RETURN CAR AT THIS LOCATION: Go down hope street and enter hotel Valet (pictured). If you enter the mall parking, just go up and take a ticket and exit (they won't charge you) and then go back down and keep turning left once you hit the ground floor until you enter the valet area and that's where you return it. LA COUNTY NEEDS TO SHUT THIS LOCATION DOWN. Impossible to find, rude staff, and dirty inhumane conditions.
Nov 26th, 2022

Rented a car from LAS and had the return set to this location. We had a lot of trouble finding exactly where to return it. Absolutely no signs around the entire block or on any of the garage entrances that we saw. We finally found something online that told us to go into The Bloc garage to level 5H. We went up to level 5 and no 5H section exists, no one was answering the intercom at the garage exits so we ended up parking on that level and finding the Avis/Budget counter. We were directed to the counter (would not have found where it was without help) and the employees there told us we needed to bring the car to where they were. We told them there were no signs showing us where the rental returns were and their response was that the homeless took all the signs. Perhaps it would be a good idea to put up the signs again after they're taken down or invest in signage that isn't as easily taken away? Since we'd parked in the main garage, we had to pay to get out. When we asked the employees about this, they said to call through the intercom. We'd already tried that earlier with no one answering so we told the employees this and they repeatedly tried to assure us that "they will respond" and that "it's their job" despite us experiencing otherwise. I suggest that this rental location work out something with The Bloc garage for anyone who runs into this problem (which is likely a common issue considering the lack of signs and wrong instructions), maybe a one time ticket pass that lets people out of the garage. We went back to the garage and unsurprisingly, no one answered the intercom in the 5+ times we rang it. In the end we found the bloc parking office number and ended up having to wait around 30 minutes for a Bloc garage worker to come let us out. It was getting to the time when the rental was due so I tried to call this location to give them a heads up that we were in the building but waiting for someone to let us out of the garage - unsurprisingly, no one answered the phone. The entire process took almost 2 hours from us arriving at the address to finally getting the rental receipt.
Nov 19th, 2022