U-Haul Moving & Storage of North Long Beach
-
5880 Paramount Blvd
Long Beach, CA 90805 - 562-531-1954
Hours
Chamber Rating
-
Art Munguia
Worst customer service, in person and over the phone.
Feb 9th, 2024 -
Gabrielle Schoenberger
I usually dont leave reviews but our experience for our move was awful and made 10 times more stressful because of u-haul. This location never had our boxes out on time. We have waited over an hour EACH time we requested them out (they asked us what time we need them) and no one seems to take accountability for this. When we did ask why they werent out on time they had no sense of urgency to get them out. One employee told us that we could have the boxes delivered to our house (no additional cost beyond the delivery fee). We call the next day to schedule, another employee tells us that the final destination was changed to the u-haul location, so we would have to pay movers (through the companies they contract with). No one told us this. We asked for other options since it was them who lacked to communicate this to us and we didnt anticipate on spending hundreds move to get these boxes out. To which they said if you have a truck it will be free. We dont own a truck, so of course they try to sell us on renting more of their equipment and renting one of their trucks. The reason we wanted the boxes dropped off to our house was because we dont have time to go to u-haul, pick up the boxes, drop them off at our house, then go back to u-haul to drop them off. We already had so many things going on due to the move. Numerous times when we explained the situation to all the u-haul employees they didnt care and seemed to be passive aggressive when talking to us. Everyone here is incompetent and flat out rude. DONT rent from here.
Jan 8th, 2024 -
cemar rupert
Great customer service all around
Dec 12th, 2023 -
Saul Rodrguez
Aug 17th, 2023 -
Elena
This lady here finally used this amazing service and Id like to share my experiences with all you lovely people who see my stuff and follow my suggestions. For the first time this 52 year old required assistance for her moving and came across the exceptional customer service given to me by Sales & Support from Corp. Reservations office. On 7/30/23 I left my call back # for U-Haul to return my call and this happenedKevin AKA Ali was the Angel sent agent that heard me out during my call. I explained it was my very first time using U-haul and briefly explained my health condition to Kevinhe assured that he would assist in all that was possible to making this the best decision ever on using their services. I was asked a few personal questions about the size of my moving needs and from their all went super well and easygoing! A truck rental for 24hrs the pick location closest to me, the additional items needed for my moving of certain items and most importantly the needed help of movers from a 3rd party that U-haul and the estimated hours based on what I had and from where to where were the items being hauled to, Kevin the estimated time was on point 3 hours was all it took. This is used to make the loading and unloading as simple as can be to their customers! Download of an app. on to my cell phone and all my information would be their for future references. Easy drop of if truck and also easy payment process to the movers all sent to my phone. Literally Kevin made sure all that I required was available to me and or my family assisting me with no problem what so ever. It really took just a few minutes to do and all over the cell, just needing to pick up the truck and from their everything else would be fine and ready. I appreciate people like Kevin and applaud his services because when a man helps out a lady not knowing her personally but hearing her out and doing everything to assure that what is needed is given and that she can rest assured that all will be fine for methats gold! Thank you again Kevin, muchas muchas Gracias keep up the amazing work you do for your customers and bravo! picked up my rental at Paramount location and there my experience was red carpet service given to me by Andrea who made sure the truck rental was the correct size based on the items that needed to be hauled by the movers. I decided to make an upgrade and I can thank Andrea for that great call because the perfect size vehicle was provided for everything to be taken in & out in just 1 move! Andrea brought the vehicle out and made sure all the equipment rentals I requested with Kevin were in the truck and explained again the payment and drop off of the vehicle and the app. information if I needed more time too all in the app, available to me by a touch of a few buttons. My personal stuff was already on file from Kevin handling that over the phone at local office screen shots of Drivers license & payment information were confirmed. Thank you Andrea for your help and outstanding customer service! Robert the Manager came over to remind me that when payment to the movers was ready provided the # sent to me via text to my phone that was their code to receive the payment and to make sure that it was given until the service was done not before also the amount of gas in vehicle and what needed to be returned when dropping of truck. I was sent a text like an hour or less after leaving confirming my needed of start time for the moving. Movers arrived before scheduled time and my family could help with packing and directing while they moved and got everything hauled away and this made it super easier for everyone, drop off hauling was completed payment to movers drop off my rental handled by Adriana and Robert Manager at local branch with ease too and extremely helpful and professional! Highly Recommended Yes! Spanish assistance available for booking over phone & extremely helpful and caring professionals would I use this again? Yes, anything to make it easier for me or my loved ones Yes! Affordable pricesGracias, I will use this again
Jul 19th, 2023
About
U-Haul Moving & Storage of North Long Beach
U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help providers, hitch installations, moving and shipping boxes, propane and online reservations.
Contact Info
- 562-531-1954
Payment Methods
- Cash
Questions & Answers
Q What is the phone number for U-Haul Moving & Storage of North Long Beach?
A The phone number for U-Haul Moving & Storage of North Long Beach is: 562-531-1954.
Q Where is U-Haul Moving & Storage of North Long Beach located?
A U-Haul Moving & Storage of North Long Beach is located at 5880 Paramount Blvd, Long Beach, CA 90805
Q What is the internet address for U-Haul Moving & Storage of North Long Beach?
A The website (URL) for U-Haul Moving & Storage of North Long Beach is: https://www.uhaul.com/Locations/Self-Storage-near-Long-Beach-CA-90805/865023/?utm_source=gmb&utm_medium=primary&utm_campaign=uhaulsmlm&utm_content=865023
Q How big is U-Haul Moving & Storage of North Long Beach?
A U-Haul Moving & Storage of North Long Beach employs approximately 20+ people.
Q What days are U-Haul Moving & Storage of North Long Beach open?
A U-Haul Moving & Storage of North Long Beach is open:
Friday: 7:00 AM - 8:00 PM
Saturday: 7:00 AM - 7:00 PM
Sunday: 9:00 AM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Q How is U-Haul Moving & Storage of North Long Beach rated?
A U-Haul Moving & Storage of North Long Beach has a 3.4 Star Rating from 68 reviewers.
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Ratings and Reviews
U-Haul Moving & Storage of North Long Beach
Overall Rating
Overall Rating
( 68 Reviews )Art Munguia on Google
Worst customer service, in person and over the phone.
Gabrielle Schoenberger on Google
I usually dont leave reviews but our experience for our move was awful and made 10 times more stressful because of u-haul.
This location never had our boxes out on time. We have waited over an hour EACH time we requested them out (they asked us what time we need them) and no one seems to take accountability for this. When we did ask why they werent out on time they had no sense of urgency to get them out.
One employee told us that we could have the boxes delivered to our house (no additional cost beyond the delivery fee). We call the next day to schedule, another employee tells us that the final destination was changed to the u-haul location, so we would have to pay movers (through the companies they contract with). No one told us this. We asked for other options since it was them who lacked to communicate this to us and we didnt anticipate on spending hundreds move to get these boxes out. To which they said if you have a truck it will be free. We dont own a truck, so of course they try to sell us on renting more of their equipment and renting one of their trucks. The reason we wanted the boxes dropped off to our house was because we dont have time to go to u-haul, pick up the boxes, drop them off at our house, then go back to u-haul to drop them off. We already had so many things going on due to the move.
Numerous times when we explained the situation to all the u-haul employees they didnt care and seemed to be passive aggressive when talking to us.
Everyone here is incompetent and flat out rude. DONT rent from here.
cemar rupert on Google
Great customer service all around
Saul Rodrguez on Google
Elena on Google
This lady here finally used this amazing service and Id like to share my experiences with all you lovely people who see my stuff and follow my suggestions. For the first time this 52 year old required assistance for her moving and came across the exceptional customer service given to me by Sales & Support from Corp. Reservations office. On 7/30/23 I left my call back # for U-Haul to return my call and this happenedKevin AKA Ali was the Angel sent agent that heard me out during my call. I explained it was my very first time using U-haul and briefly explained my health condition to Kevinhe assured that he would assist in all that was possible to making this the best decision ever on using their services. I was asked a few personal questions about the size of my moving needs and from their all went super well and easygoing! A truck rental for 24hrs the pick location closest to me, the additional items needed for my moving of certain items and most importantly the needed help of movers from a 3rd party that U-haul and the estimated hours based on what I had and from where to where were the items being hauled to, Kevin the estimated time was on point 3 hours was all it took. This is used to make the loading and unloading as simple as can be to their customers! Download of an app. on to my cell phone and all my information would be their for future references. Easy drop of if truck and also easy payment process to the movers all sent to my phone. Literally Kevin made sure all that I required was available to me and or my family assisting me with no problem what so ever. It really took just a few minutes to do and all over the cell, just needing to pick up the truck and from their everything else would be fine and ready. I appreciate people like Kevin and applaud his services because when a man helps out a lady not knowing her personally but hearing her out and doing everything to assure that what is needed is given and that she can rest assured that all will be fine for methats gold! Thank you again Kevin, muchas muchas Gracias keep up the amazing work you do for your customers and bravo! picked up my rental at Paramount location and there my experience was red carpet service given to me by Andrea who made sure the truck rental was the correct size based on the items that needed to be hauled by the movers. I decided to make an upgrade and I can thank Andrea for that great call because the perfect size vehicle was provided for everything to be taken in & out in just 1 move! Andrea brought the vehicle out and made sure all the equipment rentals I requested with Kevin were in the truck and explained again the payment and drop off of the vehicle and the app. information if I needed more time too all in the app, available to me by a touch of a few buttons. My personal stuff was already on file from Kevin handling that over the phone at local office screen shots of Drivers license & payment information were confirmed. Thank you Andrea for your help and outstanding customer service! Robert the Manager came over to remind me that when payment to the movers was ready provided the # sent to me via text to my phone that was their code to receive the payment and to make sure that it was given until the service was done not before also the amount of gas in vehicle and what needed to be returned when dropping of truck. I was sent a text like an hour or less after leaving confirming my needed of start time for the moving. Movers arrived before scheduled time and my family could help with packing and directing while they moved and got everything hauled away and this made it super easier for everyone, drop off hauling was completed payment to movers drop off my rental handled by Adriana and Robert Manager at local branch with ease too and extremely helpful and professional! Highly Recommended Yes! Spanish assistance available for booking over phone & extremely helpful and caring professionals would I use this again? Yes, anything to make it easier for me or my loved ones Yes! Affordable pricesGracias, I will use this again
Overall Rating
Overall Rating
( 68 Reviews )Write a Review
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