Chase Bank

Amazon pick up / awesome plaza location
Feb 23rd, 2024

The teller staff is friendly. The banker have no value for your time. After waiting for 30 mins the banker comes and and says she needs to go for lunch can give me an appointment for 2. I wish they had the minimum courtsey of saying this before making me wait. Very disappointed with the approach to customers. Lunch time is important for everyone but this a known time and can be planned. Making a customer wait and then say I will give you appointment because it's lunch time doesn't sound professional to me.
Jan 17th, 2024

Exceptional Service! I was struggling with an online account application, but they came to the rescue. Their patient guidance and clear explanations made the process a breeze. They were always quick to respond to my queries and went above and beyond to ensure a smooth experience. Thanks to their dedication, I'm now a happy account holder at Chase. Highly recommend Katie for her outstanding customer service!
Aug 20th, 2023

Very friendly and professional service. Thank you Bernadette.
Jul 6th, 2023

Joel requested duplicate credit card statements to be mailed to me. After waiting 5 weeks (I called Joel during those 5 weeks) Joel tells me the statements never got mailed and he requested them again and said to wait another 5 weeks! Joel made a secret decision by himself to lock internet access to a credit card and didn't tell the handicapped account holder sitting in front of him! As a result, even today 5 months later, said handicapped account holder has been unable to access the account on line to review statements or make payments! Really, Joel?Katie Su submitted some important documents to their executive department and said it will take 3-4 business days. Months later, no progress.
Feb 24th, 2023