Hertz Car Rental - Indio - Us Highway 111 HLE

Susan Williams _{on Google}

May 20th, 2023

My daughter was involved in an accident that totaled her car. We booked with another rental company, but when we arrived, we were told the car we booked wasn't available. Frustrated, we decided to go to Hertz right up the street. Kevin and the rest of the staff were just great. We got a nice economy vehicle, and it was cheaper than the other company! Highly recommend!

N F _{on Google}

May 9th, 2023

Very helpful. Friendly.
Highly recommend.

Margie Schamuhn _{on Google}

Apr 27th, 2023

When I picked up a rental vehicle it smelt badly of cigarette smoke. I mentioned this to the representative at the time (that this was an issue due to a smoke allergy) and I was assured that the vehicle was treated and cleaned and that the smell would go away. Unfortunately I was not given any other options. The smell did not get better over time even driving with the windows down. I called Hertz to let them know I needed a replacement. They had a non-smoking policy so it was surprising that I was dealing with this issue. I was told that as soon as there was a vehicle in inventory they would give me a call. I never did hear from them and no effort was made on their part even after I made a number of attempts to get a different vehicle. The car was unfit to drive so I took it back 2 days early using only 49 miles for mileage and in top condition. There was no compensation made and I was charged the full price for the rental.
I called Hertz Customer Service to dispute my rental experience. The compensation was a credit of $50 with an expiration date of 3 months to use towards another rental. This is compensation???? It is obvious that Hertz does not value their clients or value providing good customer service.