Apple Topanga

Dope
Mar 24th, 2024

Mar 23rd, 2024

Mar 17th, 2024

There lots of stores are missing
Feb 11th, 2024

I briefly dropped in here to purchase an iPhone case while traveling through the area. I showed the store assocaite my phone model and he said he had one kind/color of case for me. I purchased the case he got for me, and then left the store. After leaving I headed to the airport and when I got to my destination I unboxed the case and found it did not fit my phone because he had given me the wrong case. I live in a state that doesn't have any Apple stores, so I called this Apple store to see if I could return the $55 case by mail and they were very unhelpful and told me there was no way to do that, they woman also told me she had never heard of a retail store accepting returns by mail and that returns by mail don't exists. Her statement was entirely false, because I travel often and have returned multiple items by mail to retail stores with no issues. She then directed me to call the Apple online store, saying they might be able to do something to help. When I called the Apple online store the representative was equally unhlpeful and actually fairly rude. She then wasted 30+ minutes of my time requiriung me to stay on the phone while she places a 3-way call to this Apple store to chastise them for directing me to call them. And neither her or the online store offered any resoution. It was a bizarre experience and very poor customer service. After 3+ hours on the phone being put on hold and passed back and forth, nothing was resolved. One would think an international company with thousands of locations would have a method for in-store returns by mail, but apparently the final word on it is that it's "not possible" for Apple to accept a return by mail when they sold the wrong product to a customer. In the end, I had to travel out of state to an Apple location to complete my return.
Mar 15th, 2024