Little Rock, AR Home Insurance Agency

Stay clear of Shelter. Claims department phone etiquette is horrible. I called to verify a stale check with all the information and was served up attitude; of course it w ... more

Great

Lawrence was wonderful! He helped me in such a timely matter and was so nice and friendly.

Piss poor customer service. The man who attended to me was condescending and unprofessional. I had called days before coming in to request a quote, I left a message and n ... more

The customer service is extremely lacking. They charged my account long before my coverage was supposed to begin. The third party service they are using to shop their pol ... more

I've never been treated so poorly by my own insurance company..... pathetic

My father has used this company for decades and has always been very satisfied. So recently when I needed insurance, I called them. WOW!!! I am very impressed too! Than ... more

My family has had policies with Charlie Benson for over 10 years. However, current customer service has taken a hit. I've requested policy changes that have gone unanswer ... more