Crain Ford of Jacksonville

Ian really communicated everything that I needed and everything that was going on with my!! And he did a great job and I appreciate him for that!!!
Apr 11th, 2024

Apr 10th, 2024

04-06-2024 0 Stars!!! How does something of this magnitude even happen. How was Crain Ford of Jacksonville allowed to sell me a vehicle with a Lien Hold on it from a previous owner. This is a Gross Negligence on the Administration and Finance Department as well as the Manager and employees that sell vehicles and handle paperwork. Crain Ford had failed to make a conscious effort and inform me about the Lien Hold during the Purchasing process nor was I notified afterwards. After 14 months of saving my money, I was finally able to register my vehicle and purchase my tags. A few weeks go by and I received a letter from the State of Arkansas Motor Vehicle Suspense Unit, saying that my Title was Suspended because of a Lien Hold on my vehicle. I purchased my 2018 Ford Escape from Crain Ford of Jacksonville. Crain ford had no problem telling me that I needed more money for a down payment and a co-signer, because I have bad credit. But not once was the Lien mentioned. I was at the dealership for over 6 plus hours and during that time, No one did their job and made sure the vehicle was in good standing before putting it out on the lot to be purchased. Crain ford Purposely, Deliberately, and Intentionally sold me a Vehicle knowing it had a lien hold on it. All for the sole purpose of Financial Gain thru ill and manipulative tactics. Not one person has reached out to me to make amends and apologize for this blunder. No accountability. Probably because their to busy trying to swindle the next person out their hard earn money. Now I have to worry about unexpected fees and penalties from the State of Arkansas behind this ordeal. On top of that Ive had problems with the engine, a.c compressor and transmission as well. All which was covered by Warranty. But a major inconvenience. Mind you, all this has happened in the 1st year of purchasing the vehicle. Within that one year, my vehicle has spent 3 plus months sitting at the dealership. All this happened while Im still paying my monthly car payments and insurance. No loaner or rental from the dealership while my vehicle sat idle. GO SPEND YOUR MONEY SOMEWHERE ELSE, so you wont have to endure the unnecessary stress and frustration that Im currently experiencing. Ive uploaded a screenshot of the letter that I received from the State of Arkansas saying that my title was being Suspended because of a Lien Hold.( Scroll all the way to the bottom of the photos). Update, 4-11-2024. No I will not be texting or calling your office. As the owner of Crain Ford of Jacksonville, youre at fault too. Keep your half hearted apology. The only reason you apologized is because I put this review. I will not remove this review.
Apr 10th, 2024

Apr 9th, 2024

I brought a blue certified used f-150 back in December 2023 very nice truck sales man were friendly and all that, took it back to them after new years (January 2024) because it had an oil leak and problems with the auto start/stop, has issues with the brakes as well. Took it there they checked it. They told me they were gonna called me a week later when they get the parts in. And we are in April 10 2024 and they havent called me yet. I dont have any issues with the truck being this way Iam a mechanic and I can fix my own s87T. My problem is why would they treat costumer like that? Some people goes there and sacrifice a little bit of their money to have a nice truck and then there is people that treat us this way. What am I supposed to do? Wait for them to fix the oil leak all this long? And have something else mess up? I dont know.!! I dont have an issue with the dealer side but the shop its terrible! Very bad service and they dont have solutions for their costumers and its very unprofessional. You dont have to do people that way specially if they bought a blue certified used truck. I dont even believe they even checked before they certified that truck!!!
Apr 9th, 2024