Randall Ford Inc

my change oil light came on on Friday, March 29. I sent a message to Randall Ford, but of course I didnt hear back before the weekend. I had to go out of town on Sunday so I took my car to Jiffy Lube to have the oil changed on Saturday, March 30. The technician told me that I needed my brakes and pads changed. I told him that I would check on that and hold off for a while. I wanted Randall Ford to look at it before I did a repair like that. So I cant remember if I called Randall Ford on Monday or Tuesday probably Monday, but I talked with Nicole. I told her about Saturday at Jiffy Lube and asked if I could schedule a time to have my brakes checked and repaired. I said it been sometimes since I had done the recalls so if they had time, Id like that done too. She said if I brought my car in early enough maybe they could do that. So I dropped my car off on Tuesday night. I talked to someone in the service department and told him what had happened and that my brakes needed to be fixed. Wednesday afternoon I called to check on my car and was told that Ricky was out to lunch and he would call me after he got back. So about three or 4 oclock in the afternoon I heard from Ricky and he said yes, they did two of the recalls repairs but they couldnt repair the brakes until about NOON the next day! Obviously I was not happy. I brought the car in to have the brakes repaired!! I had three meetings on Thursday at 11 oclock, at 12:50 and later in the afternoon. So I asked if there was anyway I could have my car first thing in the morning. And Ricky said he would try. I received a message about 1040 saying my car was ready to be picked up. I really appreciated the effort but at that point Id already borrowed my neighbors car to go to my first meeting at 11 oclock. I was really disappointed that the communication system at Randall Ford was so lacking! Ricky said that next time let him know about this and maybe he could do something about it. Im not sure if therell be a next time! Thank you so much.
Apr 9th, 2024

Excellent service and very friendly everything was done in under an hour . Thanks
Apr 3rd, 2024

After a long trip I took my car in for one of my free new car oil changes. They took half of my 45,000 points from my purchase. That was not explained before service. I got really upset but was told that it was a mistake by an employee who didnt understand the Ford point system. I have changed my review to reflect the great communication and concern shown. I got all my points back PLUS 10% off the part I was saving my points for. WIN WIN! Thanks Randall Ford
Mar 30th, 2024

Long review here, dropped car off on march first via wrecker(car wouldnt start) they call me the next day and say pick it up there is nothing wrong with it. Go to pick it up car wont start, ask them to make a key call back a week later ask them whats going on with car they say they will cal me back, (Ricky) No cal back for 4 days so I try to call and cant reach anyone so I talk to higher up management. Finally get a call back a few days later from (Ricky apologizing for not communicating. He tells me whats wrong with car says it will be $596 to fix it and it will be done on Monday. Finally get a text the following Wednesday 20 days after dropping it off saying car is ready, go to pick it up and they did not make me a key and proceed to tell me it will be and extra $350 plus tax for a new key, pay my bill and it was not $596 but it was $716, hidden fees of taxes plus shop materials I was always raised if you tel someone it is going to be a certain way or a certain thing/price then thats what it is. Not additional fees I will take my vehicle to get it serviced someplace else from now on. Did not offer a discount or anything after the car setting there 2 weeks waiting to be worked on.
Mar 24th, 2024

My service advisor explained everything that needed to be done to my vehicle. I appreciate the time he took to make sure I understood.
Mar 21st, 2024