Paul's Ace Hardware

Store manager Brandon and ownership dont care about employees or customers and are liars. Not to mention the prices are outrageous. Go elsewhere and avoid at all costs
Apr 5th, 2024

Good
Mar 3rd, 2024

If you dont actually have an item in stock, dont send an email saying its ready for pickup!!! Clearly they are not actually getting the orders ready for pickup. Drove an hour out of the way to go pick up our order which wasnt even in available. Extremely frustrating. Meanwhile our account has an almost $300 charge, lost an hour of time and gas money due to laziness and inconsideration.
Feb 11th, 2024

Today I encountered Frank at Ace hardware, the rudest man I've ever met in a customer service environment. He was called over as a "plumbing expert", since we had questions and didn't know exactly what we needed in order to do the repair. Frank was immediately rude and impatient. In about 2 minutes time he threw down the pipe he had in his hand, said if we don't know what we need then he was leaving and that we needed to make up our mind. If Frank knows absolutely nothing about plumbing, he's simply needed the state that. I've worked in customer service for years and I would never dream of treating somebody in that way. Zero stars for Frank. If you hate people and know nothing about tools or hardware you should not be working in customer service at a hardware store! We also heard him being rude to another customer as we were checking out. On another note, Brandon, the store manager was fantastic. Extremely helpful. Thank you Brandon! We might actually come back because of you. Hope to never see Frank again!
Nov 11th, 2023

Worst ace hardware in the country Nov 7 2003 10:am cash register #1 chris the older lady would not honor military discount she said you must show identification so we went all the way to the car to go all the way back in to be denied unbelievable will avoid this establishment aswell I encourage veterans to choose a different ace hardware
Nov 7th, 2023