Stearns Bank N.A. - Arizona

Dec 14th, 2023

Horrible customer service, Melinda is not bright and has bad time management skills. Her customer service skills are not much better.
Jun 23rd, 2022

I own a tidy small business. 22 employees. COVID-19 is having an effect. My personal and commercial bank, WF, couldn't take PPP loans at first because of their financial malfeasance in the past. My SBA bank wasn't sure how to process PPP loans. With first-come, first-served, limited funds available, speedy PPP applications are essential. I cold-called Stearns at 3pm the day PPP opened and our funds deposited today, less than two weeks later. No overt pressure to open an account, no baloney of any kind, just speedy help for my employees and their families. Jen T., Raeann S., I hope you know this is good work. I haven't done business with Stearns before but when the dust settles, I will be looking to do so. I see in the email signature "We get the job done!" Darn right, you do. THANK YOU.
Mar 4th, 2021

Very very bad experience and very very bad customer service and on top of that they will not even recognize their mistake.
Nov 19th, 2020

Just like other people are reviewing this bank Ive had the same problem. I was even able to send in a payment early instead of them applying it towards my monthly payment, they used it for late fees. Therefore Im still a month behind and are still charging me late fees. Theyre more of a loanshark then a bank. Everybody beware. And their so-called manager Colin S. has absolutely no empathy or customer service. In fact, hes very rude And told me thats how their system works. I cant believe that in 2020 there are still banks with such poor customer service.
Jun 17th, 2020