U-Haul Moving & Storage at 19th & Bell

Apr 6th, 2024

Kieth was amazing thank you man blesses
Mar 27th, 2024

I had to rent a truck for a food festival, and after getting it, I realized I got too small of one that didnt have a ramp that I needed. Because I used the app and picked it up after hours, I had to wait until the next day to try to exchange it. Keith answered my call and set me up with a bigger truck. Then when I got to the location 8 hours later, Keith was still working and helped me modify my reservation again so that I could save some money. Keith was very patient with me and provided great service. I also really like the U-Haul app and its ease. I highly recommend this U-Haul location. I have used it multiple times for moves and for food festivals.
Feb 24th, 2024

I have been dealing with uhauls on the opposite side of the valley dealing with other uhauls there are always problems this uhaul in particular always know what they are doing the manager Roger knows everything about uhaul and if there is a problem he always knows how to fix it. Super nice very profesional I highly recommend using this uhaul until everywhere else gets there stuff together if I was the owner I would have Roger as a field manager to drive around to other uhauls making sure they are operating like he sees fit cause its not wrong thank you so much for your professionalism.
Feb 22nd, 2024

The GM Keith is a MESS!! he will hit on you, flirt with you, and bend over backwards to help you, the minute you don't fall into it, he will Red bar you, and lie and say that he can no longer help you. I went in a few months ago, and rented a 8-ft pickup truck, and used my boyfriend's card, he took that payment over the phone, and manually entered in that card number for me. He did that because he said he didn't want my man traveling from scottsdale, he would rather sit there and talk to me. Another worker was there and sat quietly and looked kinda shocked. He (Keith) even took me off the red bar list, because he said he felt that the associate made up lies about me due to a personal issue that one of the owners Joe Kruger has against me.( I let him know that my daughter had been SAd at a different location while she worked there, and was then fired by Joe Kruger for trying to take time off of work to get mental help.) He then typed into the database, that I was not a terroristic threat, that I was a good person, and I was okay to rent to, he even noted, that I happen to have my level one fingerprint clearance card with me, and he cautioned allegedly in the notes, that it could be defamation of character if they weren't cautious about what they were writing in the notations. All of this is in the U-Haul notes, I can't make up any of this, and now he's refusing to rent to my daughter, with her own debit card, because it didn't have her name on it. LIKE WHAT?? I asked him was that the case, or was it the fact that I didn't engage in him trying to hit on me, and now my daughter or anybody else who is seen with me has to pay. HE THEN LIED, AND SAID HE HAD NO RECOLLECTION, he said I was lying, and why would he hit on me because he's married. I then reminded him, that you have records, and they could definitely pull up my last receipt, and then go to the cameras and pull up the visit, and it would show him swinging the computer to me and allowing me to read what they were writing about me because he felt so flabbergasted that they would dare say such bad things about me. She had no issues renting 10 foot trucks for a whole week straight, she was renewing it online, where nobody got to see her card, and ZERO issues, all of a sudden I (her mom) walks into the store, and now there's an issue. He has also lied and said that he would adjust a prior rental for my daughter's 10-ft truck, and he did not do that. Uhaul has in fact stolen $30 from me. And although it's not much, it's the principal behind it.
Feb 15th, 2024