Fairfield Inn & Suites by Marriott Phoenix Midtown

After having such a bad experience in this hotel, I at least expected them to refund the 21 dollars for a parking spot I never used (went there without a car!) that they charged me for by mistake, but nooooo, even this they cannot do. Monica at the reception is such a bad employee. So being bad is one thing, but being thieves is another thing. Shame on you for stealing my money!
Apr 6th, 2024

The reception staff was great! The hot breakfast was restaurant worthy! Very close to St. Josoph's Hospital!
Apr 3rd, 2024

Check in took 45+ minutes. I arrived at 10pm to check in and was told the room I paid for was not available. I was asked to accept a room with 1 bed instead of 2. After waiting 45 minutes, I was able to get a room with 2 beds. The room was passable as far as cleanliness and the bed was comfortable. The breakfast was good.
Mar 27th, 2024

Mar 20th, 2024

BLUF: I do not recommend this hotel. It is fairly inexpensive and the staff is friendly but it is filthy and unsanitary. How is this part of the Marriott brand? We arrived and the staff was super friendly, even providing a very nice welcome gift. I would say this was one of the nicest welcome gifts Ive received as a Titanium member. We went to our room and it was very apparent the note is aging. The chipping paint and dirty walls were an initial indicator. We get to our room and my 8year old daughter tells me to not use the bathroom as it is dirty. See the picture of the toilet with urine on it. Then I looked at the tub(see picture) and it is stained dirtyluckily I brought shower shoes. If we had not been so tired and not checked in we would have gone to another hotel. If the toilet and tub are nasty and dirty then one would assume the sheets and floor are equally dirty. The next morning we went down to breakfast and there was hardly anything. The staff had not been paying attention to the breakfast bar at all. My daughter wanted waffles but when I saw how grotesquely dirty and nasty the waffle maker station was (see pictures) we decided we could not eat there. The waffle makers had grease caked on it from weeks or months of not being washed properly. This was without a doubt one of the dirtiest Marriott brand hotels we have stayed in over the past 30 years. Ive stayed in Hotels in Latin America, Europe and Africa and this was the worst in terms of cleanliness. I only give two stars due to the location and the friendliness of the staff.
Mar 20th, 2024