HomeTowne Studios Phoenix West

Chamber Rating

2.6 - (696 reviews)
158
77
90
69
302
Read Our 696 Reviews

Chamber Rating

2.6 - (696 reviews)
158
77
90
69
302
  • Rattin Scatola

    4 stars only because they could do better. The place was amazing! just the service, I think they might improve a little more. but overall, I love staying here!
    Mar 29th, 2024

  • Tiyana Scott

    The staff is awesome they helped me and my husband out on our 1st visit ever. It seems to be quite and clean and again the staff is amazing they actually care about there first not just the money.
    Mar 24th, 2024

  • Jay DeLong

    Was alitte dated but was clean and front desk was so nice.....property was kept up nice
    Mar 19th, 2024

  • Lucy Gilster

    I wasnt expecting much from a 2 star hotel, but Red roof in should be ashamed to have their brand associated with this place. The room was absolutely filled with black moldin the bathroom from the leaking shower, and crawling up the wall between the a/c and the door. The floors were dirty and warped, probably due to the mold growing throughout the hotel. The bed was essentially a cot, the sheets were dirty. The room had obviously been broken into previously and poorly repaired. The room next door had a 4x4 pile of trash outside when we checked in, and it was still there when we left in the morning. Years and years of neglect. Armed security in the parking lot didnt put me at ease. I wouldve left if I had had any other option. No one should pay for this experiencelet alone more than $100 for the experience of getting sick from exposure to toxic mold. I dont know where the revenue from this hotel is goingcertainly not towards upkeep. Rooms: It did have four walls and running water, so at least theres that. Safety: Armed security in the parking lot did not deter unhoused folks from sleeping in the lot and the surrounding bushes. Noteworthy details: Its a health hazard.
    Mar 11th, 2024

  • Tiinnisha Zarbok-Walker (Mrs Walker)

    The staff here is pretty awesome. They go above and beyond for their guests. Julie has been a sweetheart and the rest of the staff following her lead there. They have really been helpful in this time of our life where we are in a rough spot and trying to get life back on track. The room has been.what we.needed it.to be and we've had no issues. Keep rocking Hometowne Mcdowell!!
    Mar 3rd, 2024

Read Our 696 Reviews

About
HomeTowne Studios Phoenix West

HomeTowne Studios Phoenix West is located at 4861 W McDowell Rd in Phoenix, Arizona 85035. HomeTowne Studios Phoenix West can be contacted via phone at 602-388-8419 for pricing, hours and directions.

Contact Info

  •   602-388-8419

Questions & Answers

Q What is the phone number for HomeTowne Studios Phoenix West?

A The phone number for HomeTowne Studios Phoenix West is: 602-388-8419.


Q Where is HomeTowne Studios Phoenix West located?

A HomeTowne Studios Phoenix West is located at 4861 W McDowell Rd, Phoenix, AZ 85035


Q What is the internet address for HomeTowne Studios Phoenix West?

A The website (URL) for HomeTowne Studios Phoenix West is: https://www.redroof.com/extendedstay/hometownestudios/property/AZ/Phoenix/HTS1029?utm_source=GMB&utm_medium=Google&utm_campaign=GMB_Performance_HTS1029


Q How is HomeTowne Studios Phoenix West rated?

A HomeTowne Studios Phoenix West has a 2.6 Star Rating from 696 reviewers.

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Ratings and Reviews
HomeTowne Studios Phoenix West

Overall Rating

Overall Rating
( 696 Reviews )
158
77
90
69
302
Write a Review

Rattin Scatola on Google

image 4 stars only because they could do better. The place was amazing! just the service, I think they might improve a little more. but overall, I love staying here!

Business Response on Google Mar 27th, 2024
Hello Rattin,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - WEST and I appreciate your 4/5 score following your stay. I am happy to read that you found the hotel to be amazing and that you love staying here. We will take your suggestion regarding the improvement of our service into consideration as it will help us to improve our guest experiences.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Tiyana Scott on Google

image The staff is awesome they helped me and my husband out on our 1st visit ever. It seems to be quite and clean and again the staff is amazing they actually care about there first not just the money.

Business Response on Google Mar 24th, 2024
Dear Tiyana,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. I am happy to read that you found the staff to be awesome, the hotel to be quiet and clean. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Jay DeLong on Google

image Was alitte dated but was clean and front desk was so nice.....property was kept up nice

Business Response on Google Mar 28th, 2024
Dear Jay, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS PHOENIX - WEST. I am sorry to read that you found the property to be outdated. I am happy to read that you found the room to be clean and the front desk staff to be nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Lucy Gilster on Google

image I wasnt expecting much from a 2 star hotel, but Red roof in should be ashamed to have their brand associated with this place.
The room was absolutely filled with black moldin the bathroom from the leaking shower, and crawling up the wall between the a/c and the door. The floors were dirty and warped, probably due to the mold growing throughout the hotel.
The bed was essentially a cot, the sheets were dirty. The room had obviously been broken into previously and poorly repaired. The room next door had a 4x4 pile of trash outside when we checked in, and it was still there when we left in the morning.
Years and years of neglect.
Armed security in the parking lot didnt put me at ease.
I wouldve left if I had had any other option. No one should pay for this experiencelet alone more than $100 for the experience of getting sick from exposure to toxic mold.
I dont know where the revenue from this hotel is goingcertainly not towards upkeep.
Rooms: It did have four walls and running water, so at least theres that.
Safety: Armed security in the parking lot did not deter unhoused folks from sleeping in the lot and the surrounding bushes.
Noteworthy details: Its a health hazard.

Business Response on Google Mar 13th, 2024
Hello Lucy, Thank you for your feedback following your stay with us at the HOMETOWNE STUDIOS PHOENIX - WEST. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience, and it is troubling to know that you faced such a usual experience. You indicated the room had black mold, the shower leaked, the sheet were unclean along with other highlighted concerns. Our team at Red Roof is committed to satisfying our guests, so your feedback will be taken very seriously, and rest assured that they will be taking the appropriate measures to address the problems and prevent any future occurrence. Know that your voice is of tremendous importance to us, and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Tiinnisha Zarbok-Walker (Mrs Walker) on Google

image The staff here is pretty awesome. They go above and beyond for their guests. Julie has been a sweetheart and the rest of the staff following her lead there. They have really been helpful in this time of our life where we are in a rough spot and trying to get life back on track. The room has been.what we.needed it.to be and we've had no issues. Keep rocking Hometowne Mcdowell!!

Business Response on Google Feb 23rd, 2024
Thank you for taking a moment to leave a review, Tiinnisha. The staff and I at the HOMETOWNE STUDIOS PHOENIX - WEST appreciate your 5/5 score following your stay. I am happy that our awesome staff, issue free rooms and the other highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5-star experience.With thanks,GabrielleRed Roof ManagementRediResponse Specialist

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