Walgreens

Within the past week I spoke with three pharmacy staff by phone, picked up two prescriptions from technicians and all of the staff was very helpful and caring. Keep up the good work.
Apr 6th, 2024

The pharmacy is no longer open 24hrs Monday-Friday closes at 11pm Saturday-Sunday closes at 9pm but the store itself is still open 24hrs.
Apr 4th, 2024

Workers are always rude. There is always a problem with my prescription. This will be my last time dealing with Walgreens.
Mar 29th, 2024

I appreciate it's being open late at night but the staff is pretty much awful
Mar 19th, 2024

Update 3/2024: This pharmacy has new staff and they are amazing! Sr. Technician Stephen and Pharmacist Shany went above and beyond for me and my family. Stephen by far has the best customer service skills Ive seen from any technician. He followed up with me multiple times and even called the doctors office for me since he understood my complex situation. Shany the pharmacist also understood the situation and provided the upmost care and service, she came through for my family when we needed it the most. Im so grateful these two are working at my local pharmacy and they give me a reason to want to use this pharmacy again! 3/2023: This pharmacy doesnt answer the phone so dont bother calling. They have some of the worst customer service I have ever seen. I originally dropped off a prescription there and after I handed the girl the prescription she said it would be ready in a couple hours. I said thats it? as in you dont need anymore information from me? and she said yep thats it. So I left. 30 mins later I get an automated phone call saying my prescription couldnt be filled because of an insurance issue. I just started a new job so I realized I hadnt given them my new insurance info and the girl never verified anything. So the script was never filled. A few days later I give them a call once I had my new ins info, man answers and I tell him my script wasnt filled so I needed to give them my new info. He asks for my DOB and asks what the script was and proceeds to tell me itll be ready today and was about to hang up on me. I said wait its not going to go through because I need my ins info updated. He says ok Ill get you on the phone with our staff, I wait on hold while it tells me there are 2 people ahead of me, finally it goes down to 1 person, then eventually Im next. Instead of someone answering the phone, I hear the hold music stop the phone rings, then after a couple mins of ringing the hold music starts again. This alternating hold music and ringing repeats for almost a half hour. The people ahead of me in the queue probably just hung up rather than getting helped. I was so frustrated that I just drove to the pharmacy right then, the whole while keeping my phone on the call, which they never answered. When I showed up there was one person in line, then I was helped. She took my ins info right away and said itll be ready in 15 mins and asked me to wait at the chairs. She said the only people who answered the phones are them at the front, theres no back office. I stood there for 20 mins watching them and although the phone was constantly ringing, not one of these 5 people answered the phone. One girl even went on break. I eventually got the automated call that my script was ready, but instead of someone calling me up there to get it, I waited while more people walked up in line and the cashier continued to take each one. Finally I told them my script was ready and asked if someone could give it to me since there was a never ending line of people that were walking up. I wasnt going to stand there all evening. The girl who had went on break earlier rung me up, gave me my script, and sent me on my way, never asking if I needed a consult, which I should have had since it was a new prescription. If I could go back I would have taken my script to CVS.
Mar 30th, 2024